Cannot receive HDTV DirecTV Programming

[sonicholygrail]

Receiver: Sony HD100
Dish: DirecTV 3 LNB Dish (built-in auto multi-switch) one coax feedline to receiver

All three satellites received.....signal on ALL transponders.

I signed up for the HDTV service through DirecTV however for some reason, I am not able to receive the Hi-Def programming. I get the message "To Start Service contact customer support at ext 721.....). I called cust service and was sent a new access card which did not solve the problem. DirecTV tried everything....no luck. I cannot receive channel 400 (non-HDTV) either which is strange...do I have an alignment issue with my dish? On SAT-C, 2 out of the three transponders are at 65 signal strength, and the third is at 95. Thoughts?

Thanks in advance!

 

[Ramy]

What reveiver do you have?

 

[cbearnm]

from original post:

Receiver: Sony HD100

 

[sonicholygrail]

Sony HD100 HDTV Receiver

 

[minorthr]

Can you see channel 90 or is it 99 one of those is the channel they usually have you check to see if you are receiving the correct sats. If 2 of the transponders are in the mid 60s you could have a pointing issue with the dish or maybe trees in the area are blocking it. But you should still get something with a 60s signal. Also did DirecTV activate the receiver correctly have you tried adding the HD pack and see if you can receive the channels ?

 

[cbearnm]

Good thnking, minorthr.

Channel 99 should appear whether you have HD activated or not. That is their test channel. If that is not coming in, re-check the alignment of your dish. The transponder test should be the best test, so you are probably on.

 

[cypher]

Just as an aside...I had a similar issue a while back. Had great signal on all transponders, but still wasn't seeing any channels. Got a message on-screen "Searching for Satellite signal on Receiver 1" from my Tivo. Turns out, the Multo-switch was fried...they came out and replaced it...works fine now!