Cancelled Subscribers Survey--Heartening News??
Just got off the phone (for the 2nd time in about a week) for a TV subscriber survey—sponsored by Voom. Since I had cancelled my original order last April (due to failure of the installer to show or call), and nearly cancelled again after a bad install on June 1st (and unsuccessful service call) but mainly the bad PQ, I wanted to participate. (I had actually made the call to cancel and was scheduled for July 2nd to de-install, but after reading here that a “fix” was in the near future, I decided to give them another chance.)
I had read here about the other survey (which took about 45 minutes, apparently aimed at current subscribers) so the first call I got, I asked who was sponsoring. The first surveyor would not tell me, and said she would get to that in just a few minutes. She then asked me my age group, my zip code, and who I subscribed to. When I said Voom, she said OK, thank you, and hung up on me—while I was trying to tell her that I wanted to convey my thoughts to Voom!
This time I asked if Voom was the sponsor, and the guy said yes, so I said OK, go ahead. He asked my age group, my zip code, and who I subscribed to. When I said Voom, he kind of fumbled around and finally tried to ask if I was currently subscribed.
When I said “I’m watching right now”, he said “Oh, well, we’re trying to reach people who have cancelled.” Anyway, I started telling him why he might have had my number because of the prior “cancellation” history, and he was very polite and listened to what I had to say. He didn’t go on to ask me any additional questions, so I don’t know if my comments will go on to anyone at Voom or not. However, I was somewhat heartened that at least they are looking to talk to people they have failed with, and hopefully will come away with some helpful insights and fix some of the issues we have all had.
One can only hope!! In the poll on how long will you give Voom to straighten up and fly right, I voted one more month (on about July 4th)—I have since had a change of heart, and am willing to tough it out for longer than a month. But If they do not start getting their act together in the near future (next 3 months or so), I’m out of here—not going to hang around until the last dog is hung! !protest
Vicki
Just got off the phone (for the 2nd time in about a week) for a TV subscriber survey—sponsored by Voom. Since I had cancelled my original order last April (due to failure of the installer to show or call), and nearly cancelled again after a bad install on June 1st (and unsuccessful service call) but mainly the bad PQ, I wanted to participate. (I had actually made the call to cancel and was scheduled for July 2nd to de-install, but after reading here that a “fix” was in the near future, I decided to give them another chance.)
I had read here about the other survey (which took about 45 minutes, apparently aimed at current subscribers) so the first call I got, I asked who was sponsoring. The first surveyor would not tell me, and said she would get to that in just a few minutes. She then asked me my age group, my zip code, and who I subscribed to. When I said Voom, she said OK, thank you, and hung up on me—while I was trying to tell her that I wanted to convey my thoughts to Voom!
This time I asked if Voom was the sponsor, and the guy said yes, so I said OK, go ahead. He asked my age group, my zip code, and who I subscribed to. When I said Voom, he kind of fumbled around and finally tried to ask if I was currently subscribed.
When I said “I’m watching right now”, he said “Oh, well, we’re trying to reach people who have cancelled.” Anyway, I started telling him why he might have had my number because of the prior “cancellation” history, and he was very polite and listened to what I had to say. He didn’t go on to ask me any additional questions, so I don’t know if my comments will go on to anyone at Voom or not. However, I was somewhat heartened that at least they are looking to talk to people they have failed with, and hopefully will come away with some helpful insights and fix some of the issues we have all had.
One can only hope!! In the poll on how long will you give Voom to straighten up and fly right, I voted one more month (on about July 4th)—I have since had a change of heart, and am willing to tough it out for longer than a month. But If they do not start getting their act together in the near future (next 3 months or so), I’m out of here—not going to hang around until the last dog is hung! !protest
Vicki
