Caller ID Works but Call Out does not

[Two Good]

I have a 722 and although the caller id works just fine, I cannot get the call out to work. When I check the connection it says there isn't one. Anyone have an idea as to what the problem could be.

 

[JimK2]

The VIP 722 connection test is looking for a dial-tone.

 

[yaz96]

If you have a VOIP service like T-Mobile it might not work. If you can't fax on the line, the receiver can't phone home, and you'll need to hook up to internet or pay $5/month.

 

[Two Good]

If you have a VOIP service like T-Mobile it might not work. If you can't fax on the line, the receiver can't phone home, and you'll need to hook up to internet or pay $5/month.

There is nothing else on the line. Just a regular telephone connection, no VOIP service. It simply will not dial out and when I do the connection test it tells me there is no connection. However, when I receive a telephone call, the number shows up just fine on my screen.

 

[yaz96]

T-Mobile isn't on the line, they provide the home phone line, like Qwest, Vonage, etc.

Maybe it's a bad phone cord. Have you swapped them out?

Did it work before, and stopped working, or has never worked?

 

[Skibum]

I know even though you can pick up and dial with a VoIP like Vonage, you must set up a Dish receiver to use a prefix of *99 before it'll detect a dial tone. Might vary with your phone service.

 

[Two Good]

T-Mobile isn't on the line, they provide the home phone line, like Qwest, Vonage, etc.

Maybe it's a bad phone cord. Have you swapped them out?

Did it work before, and stopped working, or has never worked?

Yes, it has worked before and I have changed the cord.

Again, there is a nothing on the line. I don't use Vonage, Qwest or anything, just a plain old land phone line connected directly to ATT. I don't understand how the caller id can still work if the system shows no phone connection.

 

[bebop]

Yes, it has worked before and I have changed the cord.

Again, there is a nothing on the line. I don't use Vonage, Qwest or anything, just a plain old land phone line connected directly to ATT. I don't understand how the caller id can still work if the system shows no phone connection.

You have no voice phone on the line as well? Do you have to dial anything special to get out?

You need to get a phone on the line as well, then pick it up and see if there is a dial tone. Then hang it up and immediately do the test with the receiver. If it still doesn't work and you aren't getting the message on your TV that you need to connect to a phone line, then don't worry about it. The test is only to see if there is a dial tone, not to actually make a call out.

 

[eacalhoun]

Occasionally, I run into this and I will "re-boot" the receiver. The phone line connection will then test okay. By re-booting, either hold the power button on front of the receiver for about 10 seconds or un-plug the power cord for 20 secs and plug back into the wall.

Eric

 

[dedpope]

If your rcvr will not find a dial tone but the caller ID will work then there may be grounding issue w/ your phone line & you can call the phone company to run a phone test ,that may show that there is a grounding prob. w/ the phone line itself

 

[Agonizing Fury]

I've run into this before when a customer has a voice mail, and the phone system sends out a broken dial tone to let them know. The receivers are kina hit and miss on detecting a dial tone in this situation. Is it possible you have a voice mail? When you pick up a normal phone on the line, is it a constant dial tone, or is it a broken dial tone?