Well, it's been a lovely 5 year ride with Dish, but it's all over this week. Not intending sarcasm (Ok... Maybe a little, but not really a rant-- just sharing an experience!), but a there were a number of issues that led to my decision, and a number of things I will miss about Dish.
The simple programming changes were the start of the problem. Mainly referring to the Fox Sports debacle with NHL games. I hear it affected a few other markets, too, but in St. Louis, Dish Network -- a *proud* major sponsor of the St. Louis Blues and their home arena -- was the only provider to NOT carry the full slate of games from FSN this season. They cited a fee increase by FSN that no other provider balked at.
From there, I had (2) 722's crap out their hard drive within weeks of each other, only to be told that *I* needed to pay for the replacement costs on *THEIR* rented/leased receiver. That didn't go over very well with me.
I'd dropped my package down as low as I could in protest of the Hockey decision by Dish, hoping to pick it back up when it was resolved. Today I went to re-add FSN for baseball season, and was told I couldn't unless I upgraded my programming package overall and added the multisports tier-- a total of about $20 a month just to get FSN back. That, coupled with the $6 for locals, and no MLB TV, all left me disappointed and feeling nickle and dime'd to death.
So I made the call to Direct. They'll be here Thursday.
Charlie, thanks for the 5 years of service, the DVR innovations, the dual tuner receivers, the home distribution port, and a generally responsive customer service team when I finally complained enough.
In the end, I just don't feel we're a good fit for each other anymore. Please don't be sad-- it's not me, it's definitely you. But I believe you'll get over it, and some day you may even see the value of addressing current customer desires and needs to maintain their loyalty instead of just seeing who's next to bite on the 24 month commitment line-- you know, the one that gets all the bait for new customers only.
Maybe I'll look you up in two years! But somehow, I doubt you'll even recognize me.
Murph
The simple programming changes were the start of the problem. Mainly referring to the Fox Sports debacle with NHL games. I hear it affected a few other markets, too, but in St. Louis, Dish Network -- a *proud* major sponsor of the St. Louis Blues and their home arena -- was the only provider to NOT carry the full slate of games from FSN this season. They cited a fee increase by FSN that no other provider balked at.
From there, I had (2) 722's crap out their hard drive within weeks of each other, only to be told that *I* needed to pay for the replacement costs on *THEIR* rented/leased receiver. That didn't go over very well with me.
I'd dropped my package down as low as I could in protest of the Hockey decision by Dish, hoping to pick it back up when it was resolved. Today I went to re-add FSN for baseball season, and was told I couldn't unless I upgraded my programming package overall and added the multisports tier-- a total of about $20 a month just to get FSN back. That, coupled with the $6 for locals, and no MLB TV, all left me disappointed and feeling nickle and dime'd to death.
So I made the call to Direct. They'll be here Thursday.
Charlie, thanks for the 5 years of service, the DVR innovations, the dual tuner receivers, the home distribution port, and a generally responsive customer service team when I finally complained enough.
In the end, I just don't feel we're a good fit for each other anymore. Please don't be sad-- it's not me, it's definitely you. But I believe you'll get over it, and some day you may even see the value of addressing current customer desires and needs to maintain their loyalty instead of just seeing who's next to bite on the 24 month commitment line-- you know, the one that gets all the bait for new customers only.
Maybe I'll look you up in two years! But somehow, I doubt you'll even recognize me.
Murph
