Yeah, the article is about the domestic BBC service in the UK, not BBC America or BBC World. However, it is still interesting because the UK is just starting HD service and this is a good example of the growing pains. In fact, the one BBC HD channel doesn't have much HD material to transmit. Most of the content was shot for wide screen, but in SD, unless the BBC goes back and make new HD transfers. I think Beautiful People is one of the few shows that was shot for HD from the beginning and airs on the HD service.
That lady speaking for the BBC sure is full of it. The BBC made some sort of mistake and are now doing the bureaucratic mode of pretending a problem doesn't exist. Typical of any government corporation. Otherwise they would have to explain the degradation in quality to MP's, Ministers, and perhaps even forcing criticism or pressure from the PM's office. I hope they fix this to the satisfaction of UK viewers whose money pays for domestic BBC.