Automated Phone System

[John84]

Is paying through the automated phone system actually free?

I'm curious because I recently canceled a premium package - using the automated system - and received credit on the disconnect fee, but was charged for the tax.

I would talk to a representative about any possible fees, but then I'd probably end the call by having them take care of the payment k:

 

[jdspencer]

Maybe the tax was prorated as well?

 

[John84]

Thanks for the reply.

Are payments free so long as I don't speak to a representative?