PROBLEM SUMMARY
Installed a new 2012 Sony KDL-46HX750 1080p, Internet Ready, 3D HDTV yesterday morning. Now some irregularities directly related to audio from our Directv HR24 are occuring. These problems apply only to NBC & ABC network Sat & OTA channels.
DETAILS
- During some Dallas ABC & NBC network commercials highs audio frequencies are absent. One commerical will have this audio problem yet the next is perfect. Then the next two commericals may or may not have the same exact problem. When the show returns the audio is generally fine. The next commericals repeat the problems but more than likely not in the same sequence. There is no disernable pattern.
- To make this even stranger once when the broadcast on the same network went to the next show that shows highs immediately went away. This does not always occur. Change the network channel to networks other than Dallas ABC or NBC then the audio problems go away.
- Stranger still, just to see what would happen I went into the HR24's "Favorite Channels" section and unchecked Channels 5 & 5-1 (NBC Dallas) along with Channels 8 & 8-1 (ABC Dallas). All four channels were no longer listed in the GUIDE. While on another station I mistakenly pressed "5". Unbelievably Channel 5 appears! The same with Channel 8. Saddly the audio problem was still present during the show and commerical.
- We live on top of a hill and are in somewhat of a straight line with the Dallas TV towers that are about 10 miles west of us. How could this happen and could it some how be associated audio problem?
- The problem exists on both DTV HR24 Sat and via DTV AM21
- The HDMI from our HR24 is routed to our Denon AVR 987 then from the AVR to the HDTV.
Hope you can provide some insight and solution. This is a very annoying and unacceptable problem.
Installed a new 2012 Sony KDL-46HX750 1080p, Internet Ready, 3D HDTV yesterday morning. Now some irregularities directly related to audio from our Directv HR24 are occuring. These problems apply only to NBC & ABC network Sat & OTA channels.
DETAILS
- During some Dallas ABC & NBC network commercials highs audio frequencies are absent. One commerical will have this audio problem yet the next is perfect. Then the next two commericals may or may not have the same exact problem. When the show returns the audio is generally fine. The next commericals repeat the problems but more than likely not in the same sequence. There is no disernable pattern.
- To make this even stranger once when the broadcast on the same network went to the next show that shows highs immediately went away. This does not always occur. Change the network channel to networks other than Dallas ABC or NBC then the audio problems go away.
- Stranger still, just to see what would happen I went into the HR24's "Favorite Channels" section and unchecked Channels 5 & 5-1 (NBC Dallas) along with Channels 8 & 8-1 (ABC Dallas). All four channels were no longer listed in the GUIDE. While on another station I mistakenly pressed "5". Unbelievably Channel 5 appears! The same with Channel 8. Saddly the audio problem was still present during the show and commerical.
- We live on top of a hill and are in somewhat of a straight line with the Dallas TV towers that are about 10 miles west of us. How could this happen and could it some how be associated audio problem?
- The problem exists on both DTV HR24 Sat and via DTV AM21
- The HDMI from our HR24 is routed to our Denon AVR 987 then from the AVR to the HDTV.
Hope you can provide some insight and solution. This is a very annoying and unacceptable problem.
