Attempted new install through Cosco was a big fail!

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kattheaunt said:
OK, I'm sharing this because it might help someone who may have the same sound system even though it makes me look like a total moron. I swear, I'm usually pretty good with these things....really. :)

I tried and tried to program that remote. This system requires you to press a series of buttons on the sound bar then, within 5 seconds hit the button on the remote that you want to program until certain lights blink or fall off or something. Then scratch your right elbow with the left second toe...all the while singing Minnie the Moocher. I finally gave up and programmed the TV remote for the sound bar and admitted defeat.

The D* remote was lying near the sound bar as I programmed the TV remote. Auntie and I watched a movie, I had to answer a call. She automatically tried to lower the volume on the D* remote and it worked. Even mute, which I never even attempted to program on that one. It must have "learned" while I was programming the TV remote because that sucker wasn't working before.

Either that or I sing the hell out of Minnie the Moocher.
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Interesting ....
Can you duplicate your results !!!!

We may need the words to Minnie the Moocher as well !

Glad you got it going :D
 
If you have a newer remote and a newer receiver they will program automatically BUT you have to go through the remote settings on the receiver for it to program. But it sounds like you didn't even try so...who knows ;)
 
Actually, I went through those codes on the receiver three times. The installer tried as well. There were 20 codes and I tried all of them, plus the ones D* gave me and every one I found on the net. This model was not listed with a code anywhere. It's something reviewers complained about. Apparently a. Lot f people have trouble programming this unit but at least it finally happened.

By the way, our installer did a wonderful job and he was tipped. He was surprised at that, but happy. The wires are so neat. Much nicer than the mess TWC had made. The genie and clients are great so far. Clients are so tiny. We are enjoying the system and I can go home tonight knowing all is well here.
 
Thank you. My aunt is really enjoying the system and the programming. I'm happy because I'm the one who convinced her to switch--and now I have D* in the guest room when I visit. :D
 
Jimbo said:
Ahh, I see what your saying now... I forgot about that, was thinking he was referring to the ATT Uverse Installations.

Thats a whole other issue I have with ATT and thier people in thier B.O. that don't know what they are talking about ...

I'm suppose to get a $10 p/m discount on my D* bill for being an ATT Employee (since 08 when they started the bundle stuff).

I get the run around and to call D* and then back to att and then they tell me that I need tom have Att landline or cell service to get the deal, I call thier bluff because then it's NOT an EMPLOYEE Discount if I'm required to have thier service ... I live outside of att service area...

When the bundle first started they said I didn't have a qualifing package (TC+ at the time I had, they required Select (or whatever that new package was at the time, they failed to understand that the package I had was cheaper and had more channels than the Select did), their package would have cost me $5 more a month to get the $ 10 they owned me ...

To this day I don't get the deal and have quit calling about it as I don't have enough time at work to deal with the run around and they close by the time I get home (The office I need).
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For a short period of time AT&T had a bundle with Dish. We were told ( worked fulfillment) that AT&T was a priority customer and we were to exhaust all possible options before cancelling. No problem . Did that anyway.
Well there was a reason why this was covered several times. AT&T had an awful reputation for screwing up work orders, pricing and programming.
Fortunately the area I worked had no AT&T service. However, the guys that worked where AT&T was the local Telco were very pissed off. Constant battles. I was glad Dish and AT&T went their separate ways.
I almost bought a system from Costco. Same thing, $200 Costco card...The bad part was the first person I spoke to at Costco has an entirely different story from the second person a week later when I went back to do the deal. I walked.
My advice is do not deal with third party retailers that do not do satellite or at least home theater/structured wiring as their primary business.
 
dishcomm said:
For a short period of time AT&T had a bundle with Dish. We were told ( worked fulfillment) that AT&T was a priority customer and we were to exhaust all possible options before cancelling. No problem . Did that anyway.
Well there was a reason why this was covered several times. AT&T had an awful reputation for screwing up work orders, pricing and programming.
Fortunately the area I worked had no AT&T service. However, the guys that worked where AT&T was the local Telco were very pissed off. Constant battles. I was glad Dish and AT&T went their separate ways.
I almost bought a system from Costco. Same thing, $200 Costco card...The bad part was the first person I spoke to at Costco has an entirely different story from the second person a week later when I went back to do the deal. I walked.
My advice is do not deal with third party retailers that do not do satellite or at least home theater/structured wiring as their primary business.
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Yup, AT&T was working with DISH until Feb of 08, since then it's been D*.
 
Well...just got a call from Costco. The manager I talked to apologized for taking so long to call but said it was due to a lot of back and forth with D* and Costco. He said the software used by the salespeople has been revamped and there has been a webinar to illustrate the problem and address the issue. Didn't offer me the $200 card we missed out on but profusely apologized and assured me the problem did not get shoved in a shelf and forgotten. Thanked me for following up with him.

Hopefully this has been fixed for everyone, not just that store. I'm satisfied.
 
Just to note that I signed up for D* via Costco but did it online.....no problems whatsoever with the signup, install or the $200 GC.....they even sent it overnight once it got approved. They also have a special email setup for Costco D* customers that generally gets resolved within a day (24 hours of receiving email). If you need it, just let me know and I'll dig it up. I've used it several times for ongoing issues with discounts (post 2 year contract) with great success!
 
Did your sign up form have a place for comments on the online form? I want to sign up but must have receivers specified on the form. I want a hr44 and hr24 and 1 client. Just want it on the sign up form just in case they bring the wrong receivers.
 
cband1985 said:
Did your sign up form have a place for comments on the online form? I want to sign up but must have receivers specified on the form. I want a hr44 and hr24 and 1 client. Just want it on the sign up form just in case they bring the wrong receivers.
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That is a doable equipment scenario. Keep in mind that hr24 will have a lease upgrade fee of $199 since it's a 2nd dvr.
 
I tried to stack the refer a friend discount by calling the number on the coupon sent by D*. The guy I talked to said the system wouldn't let him do anything with the Costco order. Couldn't add the discount or fix the equipment issue. I'd be interested to know if others have been able to do it.
 
I'm glad it worked for you.

BTW, I finally received a reply from Harmon/Kardon regarding the problems programming the D* remote to work with the sound bar. I did not share my Minnie the Moocher method. Figured I'd save that for Satellite Guys members. :-D

Thank you for your email.

We have found that the Direct TV remote has issues programming with the SB 16 soundbar. I would request you to please use any other remote control to program with the soundbar.

I hope this helps.

Thanks and Regards,

Mangesh Bhambure
Technical Support
Harman International
Lifestyle Division

Email: mangesh.bhambure@harman.com
Web: www.harman.com



From: Allan Drakes [mailto:Allan.Drakes@EriksonConsumer.com]
Sent: Monday, April 15, 2013 9:15 AM
To: Micali, Domenick
Subject: FW: Technical Support Question - SB 16



Allan Drakes
Product Specialist
Erikson Consumer
1 (800) 567-3275 ext. 2709
fax: 866-450-5507
www.eriksonconsumer.com
*please keep all threads when responding.
 
upsss said:
I got a $200 gift card from Directv plus the $10x10 Referral.
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Thats from dtv, not cosco, so this is not a confirmed offer. I dont believe dtv can modify cosco orders at all once created, i know they can no longer add aaa / referal stacking discounts from experience.

Sent from my PG06100 using Tapatalk 2
 
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