Apple Customer Service

[Kraven]

First class all the way.

The little guy dropped the Ipad on Saturday that resulted in a black screen. Since I was able to ping the device, I connected it to the PC, restored and upgraded to the latest IOS7 which worked. Because the latest IOS is more white, I noticed 6 black spots the size of thumb prints, one on top of the other, on the left side. Played with the brightness and colors. On a red background, ie opening netflix, it would be black spots, white spots if it was a black background etc

Called up Apple support and explained the problem and they suggested going to an apple store.
The "genius" took 5 seconds to look at it and opted to replace it no hassles despite being out of waranty for 6 days.

Really impressed w/ their customer service.

Cheers, K

 

[navychop]

Yep. But we're paying for it.

 

[rockymtnhigh]

Yep. But we're paying for it.

True, but its worth it. Particularly when something like that happens.

 

[jrp]

I believe we pay for it with many companies that don't give this quality of service. It's just that, in those cases, someone gets the money and we don't get the service.

 

[mike123abc]

That is why Apple has such loyal customers. Sure, you pay a premium, but you know you are going to get a high quality device backed by excellent service. Apple has demonstrated that there is a demand for such items even at a premium price.

 

[Frank Jr.]

Now, if I just had an Apple store near me.

 

[rockymtnhigh]

Now, if I just had an Apple store near me.

View attachment 93232

There is an easy solution to that. Just move.

 

[mike123abc]

Now, if I just had an Apple store near me.

View attachment 93232

It looks like you are surrounded by them... Well within a couple hours drive...