Anyone try to add Big Ten?

[JEFFinINDY]

Since my service address is in Atlanta, I went online to try to add Big Ten to my package. The web site said there was nothing available for me to add online, and I should call customer service.

So I called Dish last night to add Big Ten back into my package. I subscribe to America's Everything Pak. The first CSR I talked to (I'm guessing in India) said I should be authorized to get Big Ten already, and that I must be having a technical problem.

She transferred me to tech support, and the CSR also said I should be authorized already to receive it, and had me go through all the usual stuff like Check Switch, rebooting, etc.. He said his next step was to have my receiver replaced (!) but he didn't think that was the problem. I agreed.

Has anyone added Big Ten to their package? What are the magic words you need to say to get it to happen?

Jeff

 

[tigerfan33]

So you are trying to add the sports package??

Did you get the other rsns and not BTN if you did get the sports package??

 

[JEFFinINDY]

So you are trying to add the sports package??

Did you get the other rsns and not BTN if you did get the sports package??

Both the CSR and the tech person said I should be authorized already for Big Ten with the AEP, and there were no sports packages on their web site that I could add to my package.

Do I just ask for "the sports package" when I call?

 

[No_Brains]

i would just ask for the multi sports pack! i live in ghent, wv area and i wanted the big ten so i called and added the multi sports pack and it worked for me

 

[sbturner]

Sports Pak

Ask for the Sports Pak. Big Ten is included but it is not included in AEP. I feel that the sports pak should be part of AEP but they don't ask me.

 

[jimboeau]

i would just ask for the multi sports pack! i live in ghent, wv area and i wanted the big ten so i called and added the multi sports pack and it worked for me

Easiest way is just add it via online chat. Faster and they all seem to type in English.

 

[JEFFinINDY]

Easiest way is just add it via online chat. Faster and they all seem to type in English.

Well, that sounds easier than swapping out my receiver...