On December 30th 2007 2 Dish Network guys showed up to upgrade me to a Dish VIP722 DVR. What I had before they arrived is:
1 Dish 510 DVR Single tuner DVR
1 Dish 522 DVR Dual tuner DVR
1 Dish 311 Single tuner
So that equaled my 4 “allowed” leased tuners.
When the guys arrived on the 30th of December to upgrade me to the VIP722 the intention was to give up the 311 and 510 connections completely and have the 722 feed where the 510 used to be as it’s a secondary connection. It sounds simple right?
WRONG!
The installation guys told me that because my basement (where the 722 would reside with the LCD TV) was finished with drywall and no way to run another line to where the 510 used to be, that I would have to live with the 722 and give up the 510 and the 311 to stay within Dish’s 4 leased receiver contract. To me this was unacceptable. The upstairs back room where my wife watches all of her TV was the home of the 510 receiver. I explained this to the installer so he jumped on the phone to Dish.
After a loooong time talking to Dish, the woman on the phone agreed with the installer that there was no way to run the line. She finally arrived at the conclusion that since I’d be a Dish DVR Advantage customer (meaning I had every receiver as a DVR) that the installer could take my current 510 receiver and they’d have the same 510 receiver shipped to my overnight as an owned and NOT leased receiver. This would get me around Dish’s ONLY 4 leased receivers allowed.
This all sounded great to me as we could then have a 522, 722, and 510 on the same contract without any hassle. Well, guess again. It’s now January 26th and I’m still waiting on my “overnighted” 510 receiver.
You see, I waited patiently for a while, then I called 800-333-DISH. I was then connected to someone in India who could barely understand what I was asking. They told me after many inquiries as to why I hadn’t received my 510 receiver that I should call back tomorrow.
I actually waited a few days to call back, and when I did it was like I had never talked to anyone before. They wanted all of the same information and told me exactly the same thing. I would need to call back tomorrow.
I called back tomorrow and asked for a UPS tracking number for the receiver that should have arrived a few days ago. The Indian woman I spoke to seemed very concerned and put me on hold. She then advised me that she had emailed Dish support to request a tracking number. I was then told I should wait 24-48 hours to call back and get said tracking number.
When I did finally call back, they had no recollection of previous contact and wanted to know why I wanted a tracking number for a receiver that they showed shipped on December 30th.
At this point I was what you might call pissed off. I hung up on the Indian woman and instead of requesting tech support when I called back, I chose billing. Doing that got me to an American woman named Cindy. Cindy was very helpful. She took all of my information and asked me to hold but informed me that she would help me figure this out. She was very comforting and did help me figure it out. She told me that even though I was told I would be shipped a 510 receiver, the order was placed, but never processed. This means I could have waited FOREVER and still not received my 510 receiver.
So, now that my wife is totally pissed at Dish, I’m telling her it will be here in the next 7 to 10 business day according to Cindy at Dish.
I called Dish back on January 23rd to ask if the order could please be expedited because of what had happened. I again reached someone in India. She told me that she would email Dish customer support with my request and as of today, January 25th, 2008, I am still awaiting the arrival of my wife’s Dish 510 DVR.
All I can say at this point is that if I didn’t have a contract with Dish, Dish would = Dirt!
1 Dish 510 DVR Single tuner DVR
1 Dish 522 DVR Dual tuner DVR
1 Dish 311 Single tuner
So that equaled my 4 “allowed” leased tuners.
When the guys arrived on the 30th of December to upgrade me to the VIP722 the intention was to give up the 311 and 510 connections completely and have the 722 feed where the 510 used to be as it’s a secondary connection. It sounds simple right?
WRONG!
The installation guys told me that because my basement (where the 722 would reside with the LCD TV) was finished with drywall and no way to run another line to where the 510 used to be, that I would have to live with the 722 and give up the 510 and the 311 to stay within Dish’s 4 leased receiver contract. To me this was unacceptable. The upstairs back room where my wife watches all of her TV was the home of the 510 receiver. I explained this to the installer so he jumped on the phone to Dish.
After a loooong time talking to Dish, the woman on the phone agreed with the installer that there was no way to run the line. She finally arrived at the conclusion that since I’d be a Dish DVR Advantage customer (meaning I had every receiver as a DVR) that the installer could take my current 510 receiver and they’d have the same 510 receiver shipped to my overnight as an owned and NOT leased receiver. This would get me around Dish’s ONLY 4 leased receivers allowed.
This all sounded great to me as we could then have a 522, 722, and 510 on the same contract without any hassle. Well, guess again. It’s now January 26th and I’m still waiting on my “overnighted” 510 receiver.
You see, I waited patiently for a while, then I called 800-333-DISH. I was then connected to someone in India who could barely understand what I was asking. They told me after many inquiries as to why I hadn’t received my 510 receiver that I should call back tomorrow.
I actually waited a few days to call back, and when I did it was like I had never talked to anyone before. They wanted all of the same information and told me exactly the same thing. I would need to call back tomorrow.
I called back tomorrow and asked for a UPS tracking number for the receiver that should have arrived a few days ago. The Indian woman I spoke to seemed very concerned and put me on hold. She then advised me that she had emailed Dish support to request a tracking number. I was then told I should wait 24-48 hours to call back and get said tracking number.
When I did finally call back, they had no recollection of previous contact and wanted to know why I wanted a tracking number for a receiver that they showed shipped on December 30th.
At this point I was what you might call pissed off. I hung up on the Indian woman and instead of requesting tech support when I called back, I chose billing. Doing that got me to an American woman named Cindy. Cindy was very helpful. She took all of my information and asked me to hold but informed me that she would help me figure this out. She was very comforting and did help me figure it out. She told me that even though I was told I would be shipped a 510 receiver, the order was placed, but never processed. This means I could have waited FOREVER and still not received my 510 receiver.
So, now that my wife is totally pissed at Dish, I’m telling her it will be here in the next 7 to 10 business day according to Cindy at Dish.
I called Dish back on January 23rd to ask if the order could please be expedited because of what had happened. I again reached someone in India. She told me that she would email Dish customer support with my request and as of today, January 25th, 2008, I am still awaiting the arrival of my wife’s Dish 510 DVR.
All I can say at this point is that if I didn’t have a contract with Dish, Dish would = Dirt!
to SatelliteGuys!!!!!!!!!!!!!!!
