I sure didn't last long around here.... I signed up with Dish in Feb or March of this year after many years with DirecTV. D* kept saying "your locals are coming...." for 2+ years and I finally got tired of it. E* had had our locals for a few months and were really making a push because of it. Plus a free DVR (the 522, which I had very issues with).... I'd been wanting one and finally sold the wife on it, after which she's determined it's a "can't live without" item. 
Problem: After 3 months or so, our TV died. We replaced it with a nice 57" widescreen HD set.
After that, the HD bug bit me.... But we *needed* a DVR. So, $1000 out of pocket for the 921 ?? Nah, ain't gonna happen. No point going back to D* either 'cause the HD-DirecTiVo was also $1000.
Yes, I returned to the dark side. More importantly, I got an HD-DVR for $4.95/month. It also helped that they are offering satellite customers 50% for a year -- not 3 months or 6 months, 12 months. Then the 2nd year is 25% off.
A few things about my call to cancel. I was transferred to the retention people and the first thing I said was "no HD-DVR available" (paying $1000 or even $800 is *not* an option for me). The rep completely understood and noted that as my reason (no unit for lease, to be exact). I did ask about coming back and he told me I'd qualify as a "returning DHA customer" and would qualify for free equipment, free install, etc, etc, under these conditions:
1) I have a $0 balance
2) All equipment is returned (1)
3) I was a customer for (6) months
4) I was gone for 3+ months
(1) I returned the equipment myself after reading about the runaround people got waiting for boxes and shipping labels. I was told that the 15 days doesn't start 'til UPS delivers the boes). They use a reverse-tracking to know when you get them.
So, sometime in the future if I can get an HD-DVR from Dish, I won't hesitate to come back. I had NO problems or complaints other than the one I mentioned. As the rep said, six months ago no one knew you'd be able to lease an 811, so maybe an HD-DVR will be available via lease someday soon too. In fact, may speculate the 942 will be a lease only.
Problem: After 3 months or so, our TV died. We replaced it with a nice 57" widescreen HD set.
After that, the HD bug bit me.... But we *needed* a DVR. So, $1000 out of pocket for the 921 ?? Nah, ain't gonna happen. No point going back to D* either 'cause the HD-DirecTiVo was also $1000.
Yes, I returned to the dark side. More importantly, I got an HD-DVR for $4.95/month. It also helped that they are offering satellite customers 50% for a year -- not 3 months or 6 months, 12 months. Then the 2nd year is 25% off.
A few things about my call to cancel. I was transferred to the retention people and the first thing I said was "no HD-DVR available" (paying $1000 or even $800 is *not* an option for me). The rep completely understood and noted that as my reason (no unit for lease, to be exact). I did ask about coming back and he told me I'd qualify as a "returning DHA customer" and would qualify for free equipment, free install, etc, etc, under these conditions:
1) I have a $0 balance
2) All equipment is returned (1)
3) I was a customer for (6) months
4) I was gone for 3+ months
(1) I returned the equipment myself after reading about the runaround people got waiting for boxes and shipping labels. I was told that the 15 days doesn't start 'til UPS delivers the bo
es). They use a reverse-tracking to know when you get them. So, sometime in the future if I can get an HD-DVR from Dish, I won't hesitate to come back. I had NO problems or complaints other than the one I mentioned. As the rep said, six months ago no one knew you'd be able to lease an 811, so maybe an HD-DVR will be available via lease someday soon too. In fact, may speculate the 942 will be a lease only.
