Growing to fast can be worse. The people running Voom have done a decent job of running a cable Company right? Trust them. I run my own ISP with one other guy. If we had people coming at us left and right for circuit orders right now, we couldn't fullfill them and they would go elsewhere. In this case with all the bugs and glitches, I'd say they are perfecting their system as much as possible before going all out. Think about manning the phones when you are bringing on 100's to 1000's of customers per day and having PQ issues and lockup's and sending installers back out and such. If they are having a hard time keeping up right now with 1700+ subscribers, it would be near impossible with 50x that. Plus all the "normal" everyday people that ads would attract who have no clue about the best imformative sites like this that offer help? I could only imagine my mother-in-law trying to deal with the the bugs and glithes when she expects perfection in everything.
The slightest inconvience and she'd pull the plug in a heartbeat. She has a hard time switching from digital cable to HD and to the DVD player. I know a ton of people that are the same way. They need to start gradually to let people like us, who just have to have the latest technology to play with to help them tweak and perfect their system and processes. For those of you that have been playing with computers for a while, could you imagine the common person dealing with MS DOS or common machine language? If it weren't for MS working with geeks to tweak their OS to the point it is now, the internet would not be as large nor would it be user friendly. It takes the hard work of a few to make things easier for the masses.
My .02.