Need some advice from those of you that know about this stuff!!!!!!
Because of acquiring an new HDTV we did alot of research and decided to switch to E* from D*. We had been D* customers for well over 10 years and yet they offered us no incentives to stay. We signed up for E*, order to install one 522 and one 811(?)(the HD receiver). we were told it could take up to 2 weeks to schedule installation......too long in my book but we accepted it. NO CONTACT from retailer for a week....finally I called and said you never gave me a receipt of anything, just want to make sure we're approved. "Yes, and you should receive a call scheduling installation no longer than ONE WEEK" Okay, I waited 10 more days...........called back......just a minute I'll put you right on the line with the installer. The installer got on the line, scheduled for the next Monday......scheduled the day off work.....Monday morning, installer calls..need to reschedule..>Dish won't let us install when the wind is blowing. Okay, reschedule for Friday.......ANOTHER DAY OFF WORK.........no call, nothing, finally called installer, he says, no you're scheduled for tomorrow(Like I would have scheduled for a Friday and took a day off work if he had told me he could come on Saturday!!!!!!!.......Saturday morning is 20 below zero....installer comes.......gets out of his truck says,,,,no too many trees. I said, but we have D*. He says I Can't believe it, you can't have a signal here......OUR SIGNAL STRENGTH is 97. I say"Don't you want to take a look at where the D* dish is....reluctantly he comes up (its off a balcony) he looks down some tool and says "NOPE can't do it......D* is at 29 degrees and E* has to be at 17*" He stands around complaining about how much money he's lost and how he'll have to find another install for the day and how the retailer should have TOLD ME that we couldn't have trees (PLEASE)....he leaves. I check the elevation degree for my area(zip code 04740). The chart says 20 degrees and the chart for D* says 27. So I think the installer is full of s---. We have installed four D* dishes in various locations ourselves. Is this install any more complicated? We are pretty savvy about this stuff, can I call the retailer and say Just give me the equipment and let us try it? Do they do that? We can put the dish on the roof (Installer said he doesn't do roofs!!!!!!!! and ours is really high, but we have to go up to shovel the snow off so we CAN put it there)..............and then my final question........what if the jerk was right and we can't get a signal............can we return the equipment? Thanks for your help, I'm so mad I can't wait until Monday when I can call the retailer for an answer!!!!!!!!!!!!!!
Because of acquiring an new HDTV we did alot of research and decided to switch to E* from D*. We had been D* customers for well over 10 years and yet they offered us no incentives to stay. We signed up for E*, order to install one 522 and one 811(?)(the HD receiver). we were told it could take up to 2 weeks to schedule installation......too long in my book but we accepted it. NO CONTACT from retailer for a week....finally I called and said you never gave me a receipt of anything, just want to make sure we're approved. "Yes, and you should receive a call scheduling installation no longer than ONE WEEK" Okay, I waited 10 more days...........called back......just a minute I'll put you right on the line with the installer. The installer got on the line, scheduled for the next Monday......scheduled the day off work.....Monday morning, installer calls..need to reschedule..>Dish won't let us install when the wind is blowing. Okay, reschedule for Friday.......ANOTHER DAY OFF WORK.........no call, nothing, finally called installer, he says, no you're scheduled for tomorrow(Like I would have scheduled for a Friday and took a day off work if he had told me he could come on Saturday!!!!!!!.......Saturday morning is 20 below zero....installer comes.......gets out of his truck says,,,,no too many trees. I said, but we have D*. He says I Can't believe it, you can't have a signal here......OUR SIGNAL STRENGTH is 97. I say"Don't you want to take a look at where the D* dish is....reluctantly he comes up (its off a balcony) he looks down some tool and says "NOPE can't do it......D* is at 29 degrees and E* has to be at 17*" He stands around complaining about how much money he's lost and how he'll have to find another install for the day and how the retailer should have TOLD ME that we couldn't have trees (PLEASE)....he leaves. I check the elevation degree for my area(zip code 04740). The chart says 20 degrees and the chart for D* says 27. So I think the installer is full of s---. We have installed four D* dishes in various locations ourselves. Is this install any more complicated? We are pretty savvy about this stuff, can I call the retailer and say Just give me the equipment and let us try it? Do they do that? We can put the dish on the roof (Installer said he doesn't do roofs!!!!!!!! and ours is really high, but we have to go up to shovel the snow off so we CAN put it there)..............and then my final question........what if the jerk was right and we can't get a signal............can we return the equipment? Thanks for your help, I'm so mad I can't wait until Monday when I can call the retailer for an answer!!!!!!!!!!!!!!
