Yep she's a new customer, and she's got three rooms. Living room, her bedroom and then another bedroom. She's got an HDTV in the living room, a SDTV in her bedroom, and a small HDTV in another bedroom. She only wanted a DVR for the living room set.
You know, I just went through the online ordering process and I think the person she spoke with was confused. I picked the Choice Xtra package, and the whole home DVR and it's showing an additional HD unit as free and an additional SD unit as free as well.