If there's a 1000.2 Dish already installed or a wing dish for the 61.5 and you're not receiving your HD programming, then the technician might have not aligned the dish properly. Check your Dish: If it's a 500, then call E* and have them build you a WO to add a HD orbital. If you already have a 1000.2, then something's wrong. Call Dish and have them build a TC.