Aborted Video Card install screwed up Windows...help

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TNGTony

TNGTony

Unashamed Bengal Fan
Original poster
Sep 7, 2003
10,041
803
Cincinnati, Ohio, USA
I hate it when something seemingly simple blows up and screws up the rest of the computer!

I was installing a new ATI Reardon AGP X1650GT and was installing the drivers from the CD. All was okay until the reboot part. The computer just hung there in the middle of the shut-down. No life. Video showing "Windows is shutting down"

After 45 minutes, I figured it was never going to do it on its own and turned off the computer with the front switch (Press and hold for 5 seconds) to power off.

When I restart the computer it starts up okay but then just as Windows is finished loading I get a small error screen CCC ATI Install failed. ("OKAY"). I click on that, and I get another CCC ATI INSTALL FAILED ("okay"). I click on that. Then I get a full fledged system32.dll error with options "Report" "Do Not Report" and "debug". If I press either report or not, I get a completely unusable computer. The I cannot even properly shut down the PC. I have to essentially pull the plug (or press the power button until the system shuts off). If I press "debug" the computer works fine, except It's flaky in other ways. It makes sounds, but does not recognize the on board audio card on the mother board. I get "critical stop" dings and piano chords, but the any other audio is not available. I also get weird things happening to the styles. Right now I have a "classic" start bar with "XP" style buttons and Icons.

So, the question is, HOW DO I FIX THIS???

I reinstalled the old video card with no change (other than it actually works properly displays on my PC)

ATI has new drivers, but the system will not let me install the new drivers because it detects the install program already running. Looking at the processes, I see no hint of this so I cannot stop the process.

I have found that my original XP install disk is damaged and will not work so reparing the install is not an option since I am not a hacker and I'll be damned if I'm paying another $200 for a new operating system.

For some reason I cannot figure out how to use the restore points on my PC. It seems the option to restore shows no restore points available and yes I had the system set for restoring periodically.

I would rather not use a Ghost image since it's quite old (4 months) and could affect some of the programs I use. I think the nuclear option of restoring back to late March is not attractive.

So... does anyone have any suggestions as to what I should do? I appreciate any help I can get!

System info:
Win XP SP2
AMD Athlon 64
Currently using an ancient GEForce2 as a stand-by when my other ATI was blown up due another long story, but the problem did not start until the attemped install of the new ATI card so the GEForce is not the issue.
2 GB RAM,
ASUS motherboard with on board audio and LAN

See ya
Tony
 
Try to run a driver cleaner. It will remove all of the old files, infs, registry entries, etc. and hopefully bring your computer back to a clean slate. I don't know which one to recommend (since I haven't done it for a while), but if you google the term you'll get several options.

Also, the ATI control panel requires the .NET runtimes, so you may want to reinstall those in case the ATI installer screwed them up.
 
Thanks for the suggestion, but I have cleaned the registry.

The drivers are fine. It's the "set-up" in windows that's buggered up.

Thanks about the .net stuff.

Tony
 
Agonizing Fury said:
perhaps you could try unistalling the ATI drivers from the add/remove program control panel?
Click to expand...

Thanks... it's the first thing I attempted to do. But since the drivers didn't install properly, I cannot un-install them. Again, the video drivers are okay. It's the "Windows Set-up" install shield that's goofy. :)

Thanks for the alternative drivers. I'll give them a go once I get this other disaster straightened out!

Se eya
Tony
 
Here are three screen caps.

The first shows the first CCC error and the really nasty error I want to fix.

The second is another failed ATI install error (windows set-up install shield error)

The third shows how the style of the start-bar changed to "classic" all by itself!

See ya
Tony
 

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TNGTony said:
Here are three screen caps.

The first shows the first CCC error and the really nasty error I want to fix.

The second is another failed ATI install error (windows set-up install shield error)

The third shows how the style of the start-bar changed to "classic" all by itself!

See ya
Tony
Click to expand...

The CLR error means your .NET installation is hosed.
 
Thank you. For the record there were no other aps running during the installation itself. The screen shots are of what is happening now. All the aps in the system tray start up automatically on computer reboot.

I am trying to find a way to fix the problem I already have.
Any suggestions about that?

Thanks
Tony
 
I'd try uninstalling the ATI driver again AND run CCleaner and Driver Cleaner, but do it in 'safe mode'...keeps any other apps and unnecessary services from potentially getting in the way.
 
Thanks. The ATI drivers are uninstalled. There is no sign of them. It was the first thing I did, and I did it in the safe mode because the system was all buggered up. I've run a registry and a driver cleaner (forget the brand) several times. I will look into CCleaner but I am skeptical that the problem is with the video driver. I am fairly certain that the problem is with the "Windows Set-Up" program, you know the program that actually runs the install.

Something is hung up and will not clear this process from Windows Start-up. The problem is I don't know exactly where to look in the registry or boot processes to remove the commands to attempt to remove these items that keep coming up with errors. It's part of an install program, not a part of the actual program itself that's goofy.

Thank you all for your suggestions!

Tony
 
I'm not at my home machine (ATI) now, but going from memory I believe ATI creates it's own directories. I would delete those entirely, a step beyond "uninstall" and give it a shot. Frankly, I don't think it's going to work. I really think you're going to need to run Belarc and back up all the data you can, borrow an OS disk, reformat and reinstall everything.
 
navychop,

I already deleted the directories after I uninstalled. Thanks.

I guess the question I am asking is, does anyone know where the Windows Set-Up program live so i can excise the ATI install that is stuck in it?

I do not want to use the nuclear option unless there is absolutely, positively no other option.

I have an image of my computer from late May. So I can blow up the C Drive and copy the old image over using Ghost.

Reformatting the drive and reinstalling everything is NOT an option for me. :)

Thanks

Tony
 
Tony,

Go into the registry and go to this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Look for anything from ATI or specifically for that CCLinstall.exe file and delete it. Reboot the machine and hopefully the error will be gone.
 
COOL!!! That's what I was looking for! I'll give it a try when I get home tonight. This will either fix the problem or completely blow up my computer! Either way, I'll make progress

Tony
 
Thank you all! I don't think I am out of the woods yet, but the major issue causing the computer to be unstable due to the aborted install is pretty much taken care of with the registry key suggestion and reminding me of Hijack This, which I already had installed on my computer.

I really appreciate everyone's help and suggestions for installing the ATI card back in and the driver when I get the courage up to try this again. :)

See ya
Tony
 

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