I am currently negotiating with Dish for compensation. A csr turned of my LA distants by mistake and now "no power in the universe" can restore them. Just so everyone is clear: Imagine having LA locals for 5 years and all of a sudden losing them because a csr is incapable of following simple instructions!! Anyway, there is talk of a current-customer deal for the 942. I would like that to be included in my negotiations; has anybody heard what the particulars may be??
942 deal for current subs in the wind???
- Thread starter mattyro
- Start date
- Latest activity Latest activity:
- Replies 52
- Views 7K
you will have to let us know what kind of compensation they give you. you are not the only one here that lost their locals to csr.
if a csr turned off the distant locals, then a csr can put them back in. if the locals were removed because the service was paused (by customer request) or disconnected for non-payment, the distant local 'grandfather rights' are lost. the only way to get them back is to follow the normal protocol for distant network waivers, and *possibly* the networks can be returned. as for the 942 being given to you in compensation for loosing for locals---not going to happen. the 942 is, however, available for purchase from retailers.
Were you changing something on your account. If you got the locals turned on in the city that is available to you then you will lose them. I am by no means taking up for e* or the csr I know they can be a dumba$$.
Clarusworks- what you are saying makes 100% total sense. Incredibly you are incorrect. I had Chicago+ LA locals; asked csr to bump me up from at120 to at180 and get rid of Chicago. Period. The end. I wait for the changes and see that LA is disappearing --I call back to correct things. Time passes, all I get is NBC west. I call again and am told "Sorry, you lost them for good". I am angry. I rant, I rave, I email ceo> A correspondence begins with a ceo office rep. She tells me no way can it be done .I tell her to listen to the call and hear that I NEVER asked for the LA locals to be touched. Don't matter says she. I call to cancel and a senior rep guy tells me just wait--he will credit me a month so I have nothing to lose while waiting for the waivers. I say ok (knowing full well the waivers wont do jack). More letters to CEO and a new dialogue has begun with a new gentleman. I have been offered a 510. I Don't want a 510. I have a perfectly working Dishplayer that has 2 months of service on it and an 811. The $149 fee for the 510 was gonna be waived. If people are leasing the 942 for $250, then we are only $100 apart now. I initially asked for a soon-to-be-obsolete 921, figuring they would be more than happy to keep a six year customer by throwing me one of those. In spite of the fact that they build these things apparently there isn't one 921 anywhere within the entire Echostar/DishNetwork 12 million customers strong network. I guess anybody who has a 921 under warranty will get a 942 if the 921 breaks. Bottom line is I have done everything except threaten legal action and Dish refuses to correct a situation they created.
Let me take a stab at this since I was in the same boat a couple of years ago. I have been a Dish customer from DAY ONE. Early adopter to the extreme. Any way I had the distant locals for years and had them taken away. Why? Because I was not entitled to receive them. Was nice while it lasted but granfathered or not it boiled down to the FCC rules.
Let me put this in another context. If you were receiving a magazine subscription,lets say Consumer Reports that you NEVER paid for, with your address on it and some one elses name would you call Consumer Reports and bitch when it stopped arriving in your mailbox? (my guess is you probably would)
My guess is you were never entitled to the distant networks in the first place or we would never have heard of your "dilemma". Your compensation? You just enjoyed it for the past six years.
Let me put this in another context. If you were receiving a magazine subscription,lets say Consumer Reports that you NEVER paid for, with your address on it and some one elses name would you call Consumer Reports and bitch when it stopped arriving in your mailbox? (my guess is you probably would)
My guess is you were never entitled to the distant networks in the first place or we would never have heard of your "dilemma". Your compensation? You just enjoyed it for the past six years.
I recently sent an email to the ceo address after reading how some on the board were successful in "negotiating" a 942 lease. I was told that a new program for existing customers is tentatively scheduled to begin on 7/14 and to call CSR at that time.
I am hopeful, but still skeptical. With the rumors of D* offering some sweet deals on HD DVR's soon maybe E* will step up to the plate.
I am hopeful, but still skeptical. With the rumors of D* offering some sweet deals on HD DVR's soon maybe E* will step up to the plate.
Indy- I had no idea we had psychics on this forum. I will say this once- I legitimatelly qualified for distant locals, havent changed my address, and now I am no longer eligible. The SHVIA (or whatever) has been updated. If the locals were never removed, I never would have had to "qualify" again. What is all this babble about magazine subscriptions? I pay my bill, its in my name, at my address. You said it yourself--you were not entitled to them. I was entitled to them and still would be if some retard csr could follow simple directions. The only difference between Directv and Dish are those superstations and distant locals. I will get a 942 as compensation or I will dump Dish-- no skin off my back. I watch Equator and Monster channels a couple hours a week. No loss there. They already offered me a free 522. I hear its a piece of crap.
Its a good piece of c--p, if you don't care about replacing it every 6 months.mattyro said:
I still think E* should just turn your locals back on. Keep playing CSR roulette until you find some-one that will or ask to talk to someone in 'escalation'. That *may* get you somewhere.
I just came in on this thread and find it incredible that a CSR can screw something up like this and even when the subscriber provides an audio recording of the conversation, that Dish won't rectify the problem.
You guys that think that Dish will update your 942 to a MPEG 4 model for free when they come out should reconsider the likelyhood of that happening.
You guys that think that Dish will update your 942 to a MPEG 4 model for free when they come out should reconsider the likelyhood of that happening.
mattyro said:
Well I am confused here. You yourself admit the data base was updated and you were disqualified on that set of parameters. So do you qualify or don't you? If you still do file the frigging waiver and get them back. If you don't, accept the fact the rules have changed and you will have to abide by them as the rest of us.
As far as I was not entitled to them let me clarify that. In 1995 Dish had no rule about distant locals as I remember. Anyone who wanted them could get them so I did. As the DBS business evolved the FCC had to adapt policies concerning the rebroadcasting of local signals to out of market audiences. That is where I was grandfathered in. You might say great grandfathered in. But, I was entitled to them for a while until the newly implemented rules caught up with me.
Anyone knows this is such a touchy subject that ALL of the grandfathered subs will be eventually cut off. My guess It in the system at the CSR level is a check to see if you are getting out of market locals. Then the new mapping for qualification automatically checks your zip and says yes or no. If it is no, then they are pulled.
The magazine subscription was perhaps a wrong example to use and I did not infer you dodge the bill collector. My apologies.
Dear Sir
You can jump up and down and yell all you want but if the FCC data base says you don't qualify for locals you must file a waiver. Dish Network is require to check all of the distance local accounts against the NEW FCC DATA BASE and if don't qualify they will be turned off as part of the law past last fall. When you changed your service they have to run the DATA BASE and you didn't qualify other wise they would have no problem turning them back on. Note you can go to DirecTV but they use the same DATA BASE you will not qualify. AS for the 942 look for up comming promotions in the fall as they switch to MPEG 4.
You can jump up and down and yell all you want but if the FCC data base says you don't qualify for locals you must file a waiver. Dish Network is require to check all of the distance local accounts against the NEW FCC DATA BASE and if don't qualify they will be turned off as part of the law past last fall. When you changed your service they have to run the DATA BASE and you didn't qualify other wise they would have no problem turning them back on. Note you can go to DirecTV but they use the same DATA BASE you will not qualify. AS for the 942 look for up comming promotions in the fall as they switch to MPEG 4.
everyone makes good points. the real craw-sticker(that would be something that sticks in my craw,wherever a craw is) is the simple fact that a csr removed the locals by accident or stupidity or carelessness;my account would "have been looked at" if not for the unauthorized action of a Dish employee. What if she turned on all the porn? what if my toddlers saw the porn? would Dish accept any responsibilty in that case? Is thier motto: "Our CSR"s--right 100% of the time" . I even offered Dish to compensate me with a 921. Buggy and soon to be obsolete in the mpeg4 world. They say they cant get one. Thats like the ceo of Michelin telling me he cant get me a tire. Besides the loss of networks and the desire for compensation, what will lose me as a customer is the simple fact that noone has ever said "our csr did something that really upset you--how can we make it better? I HAD TO INITIATE EVERYTHING HERE--EVEN THE CONCEPT OF COMPENSATING ME WAS MY IDEA.
True enough, but they could've tried to throw him a bone, ANY bone, for the sake of good customer "care". !sadroll
Yes by law they have to check all distance customers again with the new data base so maybe in a week or a couple of months it would have caught up to you anyways. Did your area recently get locals on dish that could be another reason or one of your local broadcasters could be having a hissie fit and has caused your area to be put in the no data base.
End Of the week
I was in contect with Ceo@dishnetwork.com last night and i was told that by the end of this week there will be a deal on the 942 for current subs. he is not shure what it will be but there is one in the works.
I was in contect with Ceo@dishnetwork.com last night and i was told that by the end of this week there will be a deal on the 942 for current subs. he is not shure what it will be but there is one in the works.
