Denver, Colorado - WildBlue Communications, Inc. announced today that 94% of its subscribers were satisfied or very satisfied with their high speed Internet via satellite service. The company conducted its first customer satisfaction review in mid-November with independent research firms Aspen Media and Market Research and Highline Research Group. WildBlue provides affordable high-speed Internet access via satellite to homes and small businesses in communities not currently served, or underserved, by other high speed providers.
As part of the 94% overall satisfaction rate, WildBlue received excellent scores for installation quality, reliability, download and upload speeds and customer care. According to Tom Burkhart, Senior Vice President of Highline Research Group, WildBlue received one of the highest satisfaction levels that the market research company has ever recorded.
In addition, 9 out of 10 respondents said they would recommend the WildBlue service to a friend or neighbor.
WildBlue's Customer Satisfaction Research survey was conducted November 15th through the 21st by Aspen Media and Market Research and Highline Research Group. The firms conducted 800 interviews with WildBlue customers who were installed prior to Oct. 15, 2005. Results were tabulated and analyzed using standard statistical criteria and the margin of error for this survey is no greater than plus or minus 4%.
"We are overwhelmed with the positive results from our first customer survey," said Dave Leonard, WildBlue's Chief Executive Officer. "We are pleased that we are able to bring our affordable, two-way broadband to people virtually anywhere, regardless of where they work or live, and that our customers are so happy with the service we are providing them."
An always-on broadband Internet connection, WildBlue’s service offers access speeds that are comparable to DSL and cable modem services. WildBlue's two-way wireless service provides high-speed data in both directions, upstream and downstream. Customers do not need an additional phone or cable line in order to receive broadband Internet access. WildBlue’s fast, reliable Internet service is available simply by calling 1-866-WildBlue (1-866-945-3258) or by visiting www.wildblue.com.
http://www.wildblue.com/company/doPressReleaseDetailsAction.do?pressReleaseID=10
As part of the 94% overall satisfaction rate, WildBlue received excellent scores for installation quality, reliability, download and upload speeds and customer care. According to Tom Burkhart, Senior Vice President of Highline Research Group, WildBlue received one of the highest satisfaction levels that the market research company has ever recorded.
In addition, 9 out of 10 respondents said they would recommend the WildBlue service to a friend or neighbor.
WildBlue's Customer Satisfaction Research survey was conducted November 15th through the 21st by Aspen Media and Market Research and Highline Research Group. The firms conducted 800 interviews with WildBlue customers who were installed prior to Oct. 15, 2005. Results were tabulated and analyzed using standard statistical criteria and the margin of error for this survey is no greater than plus or minus 4%.
"We are overwhelmed with the positive results from our first customer survey," said Dave Leonard, WildBlue's Chief Executive Officer. "We are pleased that we are able to bring our affordable, two-way broadband to people virtually anywhere, regardless of where they work or live, and that our customers are so happy with the service we are providing them."
An always-on broadband Internet connection, WildBlue’s service offers access speeds that are comparable to DSL and cable modem services. WildBlue's two-way wireless service provides high-speed data in both directions, upstream and downstream. Customers do not need an additional phone or cable line in order to receive broadband Internet access. WildBlue’s fast, reliable Internet service is available simply by calling 1-866-WildBlue (1-866-945-3258) or by visiting www.wildblue.com.
http://www.wildblue.com/company/doPressReleaseDetailsAction.do?pressReleaseID=10
