Hi Folks, I could use some advice or input on a problem I am having with my VIP722 receiver. For the past several weeks I am receiving signal loss (screen message 12-12-11) on TV2 only. There is NO problem with TV1. The problem is very intermittent, but it seemed to me that it was most frequent when tuning into the local network channels, this is not always the case, but that is when I can most often recreate the issue. I think it is also only happening on the HD channels, not SD.
If I do nothing and just leave the warning message on the screen within a minute or so the warning will disappear and the channel will tune in. Or I can change channel and go back and sometimes it will then tune immediately. The frustration is that my DVR timers wont work when it occurs and I am missing out on recordings.
I contacted Dish and after some discussion on the phone the rep set up an appointment for a tech visit. The tech arrived on Saturday and was unable to find a problem, however he did remount the mast (it was a tad wobbly before) and peaked the system, which did improve signal strength. However, while he was still here, the problem continued. At that time he installed a higher frequency diplexer (I think that's what he called it?) and at that point we messed around with the system for 10 to 15 minutes and we could not duplicate the problem again. So he said he would note on the account the next step is a new receiver and he left. However, it has now happened twice since the tech left, which is an improvement in frequency, but obviously there is still a problem. Any suggestions before I make the jump to a new receiver? I am not opposed to a new receiver, but I have some recordings I hate to lose so I would have to buy an ext. hard drive first to save my recordings.
Other tid bits that may or may not be helpful, our system was installed when we moved in about 7 months ago, New dish installed on roof and the receiver was new at that time also because we upgraded to HD when we moved. The tech on that visit installed brand new coax to TV 2. However, the coax from the dish to diplexer to TV 1 was not replaced. It was existing from previous owners dish set up.
I also ran a check switch, everything looks good.
If I do nothing and just leave the warning message on the screen within a minute or so the warning will disappear and the channel will tune in. Or I can change channel and go back and sometimes it will then tune immediately. The frustration is that my DVR timers wont work when it occurs and I am missing out on recordings.
I contacted Dish and after some discussion on the phone the rep set up an appointment for a tech visit. The tech arrived on Saturday and was unable to find a problem, however he did remount the mast (it was a tad wobbly before) and peaked the system, which did improve signal strength. However, while he was still here, the problem continued. At that time he installed a higher frequency diplexer (I think that's what he called it?) and at that point we messed around with the system for 10 to 15 minutes and we could not duplicate the problem again. So he said he would note on the account the next step is a new receiver and he left. However, it has now happened twice since the tech left, which is an improvement in frequency, but obviously there is still a problem. Any suggestions before I make the jump to a new receiver? I am not opposed to a new receiver, but I have some recordings I hate to lose so I would have to buy an ext. hard drive first to save my recordings.
Other tid bits that may or may not be helpful, our system was installed when we moved in about 7 months ago, New dish installed on roof and the receiver was new at that time also because we upgraded to HD when we moved. The tech on that visit installed brand new coax to TV 2. However, the coax from the dish to diplexer to TV 1 was not replaced. It was existing from previous owners dish set up.
I also ran a check switch, everything looks good.
