$5 transaction fee for adding program?

[talk000]

I tried to add MLB EI on line but the web site did not work. I then called the 800 number to add this. I was told there was a $5 transaction fee for adding programing through the CSRs. I did not follow up with questions since they agreed to waive the fee and I could barely understand the CSR who was reading from a script anyway, but when did Dish start charging $5 to add programing througn a CSR and what all does this apply to? Seems dumb.

 

[damaged]

I tried to add MLB EI on line but the web site did not work. I then called the 800 number to add this. I was told there was a $5 transaction fee for adding programing through the CSRs. I did not follow up with questions since they agreed to waive the fee and I could barely understand the CSR who was reading from a script anyway, but when did Dish start charging $5 to add programing througn a CSR and what all does this apply to? Seems dumb.

Sounds like they got the idea from D*, if you call D* to order PPV (instead of using the website or remote), you pay for a 'assistance' fee, but, there is no 'assistance' charge for adding to your programming packages.

 

[n0qcu]

Yup, E* has always charged a $5 fee for ordering PPV by phone to a CSR. MLB EI is considered PPV.

 

[damaged]

I assume this is done to try and steer the customer to use the other (non-human) methods, to reduce call load on the CSRs, rather than trying to make a buck.

 

[Van]

I assume this is done to try and steer the customer to use the other (non-human) methods, to reduce call load on the CSRs, rather than trying to make a buck.

Hasnt worked yet, the next ploy is a call center in hong kong.

 

[abricko]

welcome to the bank of dish... this is not WAMU!

 

[Claude Greiner]

The only time the $5 fee is waived when your buying a season ticket, and not an individual game. In addition, any PPV event that is $50 or more like a Tyson fight they let you talk to a CSR to order without penalty,