Ok, I could use some comments on this subject because I am not sure what to do.
Purchased a 322 receiver from ebay after Dish could not provide me with a 322 unit for free but could some how provide me with (2) 311’s which I am sure was in effort to collect the additional receiver charge. I waited until after Aug 3 to purchase because I was told there would be a special lease offer available Aug 3. Reviewed Aug 3, 322 lease offer for 69 dollars and 18 month contract and turned it down in favor of purchasing a 322. Received unit Tuesday and installed unit. Dish Tech support helped me do the install Tuesday and said “the software needs upgrading and this will take 20-30 minutes” so I figured I would check it Wed night. Well Wed night I checked it and the error I got says “receiver not authorized yet” I call to trouble shoot and get someone who says I will need service out to my house as she could not fix the problem. I call back to get someone in the states this time (free advise: if you want to speak to someone with good English select the option for add receiver) she informs me that I have an illegal receiver and that all 322 receivers / dual receivers are for leasing only. She then asks me where I bought it and how much I paid for the unit. I refused to answer the how much (very personal) and me for the guys name who sold it to me.
She then refuse’s to authorize the receiver because again “all 322 receivers are designated for lease only”. I asked her why they did not inform me of this information when one I called up to give them the CAID number prior to purchasing the unit to avoid any problem. I also asked her why I was not informed of this with the first two calls? she refused to answer either question.
From what I can tell I would have to assume Dish rolled out this new lease program and since then designated all dual receivers as lease only. The receiver I have was originally purchased in 9/05 so I know it was before 8/3/06.
At this point I realize Dish is very up set at receivers being sold over ebay but when the customer calls up and gets prior approval I cant see why they are holding me hostage. I assume I could negotiate with them for the safe release of the 322 receiver if I give up my source (ha ha).
Any serious advice would be very helpful.
Purchased a 322 receiver from ebay after Dish could not provide me with a 322 unit for free but could some how provide me with (2) 311’s which I am sure was in effort to collect the additional receiver charge. I waited until after Aug 3 to purchase because I was told there would be a special lease offer available Aug 3. Reviewed Aug 3, 322 lease offer for 69 dollars and 18 month contract and turned it down in favor of purchasing a 322. Received unit Tuesday and installed unit. Dish Tech support helped me do the install Tuesday and said “the software needs upgrading and this will take 20-30 minutes” so I figured I would check it Wed night. Well Wed night I checked it and the error I got says “receiver not authorized yet” I call to trouble shoot and get someone who says I will need service out to my house as she could not fix the problem. I call back to get someone in the states this time (free advise: if you want to speak to someone with good English select the option for add receiver) she informs me that I have an illegal receiver and that all 322 receivers / dual receivers are for leasing only. She then asks me where I bought it and how much I paid for the unit. I refused to answer the how much (very personal) and me for the guys name who sold it to me.
She then refuse’s to authorize the receiver because again “all 322 receivers are designated for lease only”. I asked her why they did not inform me of this information when one I called up to give them the CAID number prior to purchasing the unit to avoid any problem. I also asked her why I was not informed of this with the first two calls? she refused to answer either question.
From what I can tell I would have to assume Dish rolled out this new lease program and since then designated all dual receivers as lease only. The receiver I have was originally purchased in 9/05 so I know it was before 8/3/06.
At this point I realize Dish is very up set at receivers being sold over ebay but when the customer calls up and gets prior approval I cant see why they are holding me hostage. I assume I could negotiate with them for the safe release of the 322 receiver if I give up my source (ha ha).
Any serious advice would be very helpful.
.
