Just started service three weeks ago with an HR24 This past week the DVR has started to have playback problems Sunday it would not play back a show that was being recorded until i rebooted the box after the recording was done prior to reboot i was only seeing a black screen. Monday night a recently recorded show had the same problem but this time the recording was no where to be found after the playback. Today we wetre about 3/4 of the way thru playback and were unable to fast forward playback would pause when attempting to FF Mon and Today were first attempted to be accesed via MRV. Any advice? Is the DVR dud and in need of being replaced? Thanks
3 week old DVR having playback problems
- Thread starter StephenJC
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do you know if the installer made sure to update the firmware on it before leaving? not saying that's the issue, but worth a look / try. you can go in the menu and post the version number here.
charper
even if the installer didnt do a software update (via 0-2-4-6-8) the receiver should have taken an upgrade by now.
even if the installer didnt do a software update (via 0-2-4-6-8) the receiver should have taken an upgrade by now.
weird...software version should be 0x454 (at least thats what the one thread here shows as last upgrade)
This! and DO NOT delay. The field techs get busy and it might take a few days to get one to your home.
GL, Eric
do a reboot (red button) and when the 1st screen comes up (welcome to Directv) press
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it will find the newest software if available
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it will find the newest software if available
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