I've been going round & round with Dish & Antenna Star since November to get my 2nd dish for the expanded local channels.
The claim is Antenna star has been without the required parts (SW64?), but never bother to call & reschedule. I always have to call DISH, to find out why Antenna Star did not show up.
On 3/9, I called the 866-443-5162 #, and spoke with a rep who was extrememly sympathetic, and even gave me a $25 credit on my bill. He said he spoke with Antenna Star, and they would put the equipment aside, just for my install...
The FIFTH installation attempt was scheduled for today, 3/19, between 8 & 12.
The wife took the day off of work, and around 11:00 called the 333-DISH # to verify someone was still scheduled. CSR said: "I'm sorry, but it looks like your appointment was rescheduled to April 11th."
I called the 866-443-5162 # again, and spoke to the same guy from the incident on the 9th, and he said he would look into it for me.
What should I do at this point?
My initial 1 year contract ends on 4/13, and the Wife is asking if we can switch back to cable.
FWIW, The main reason I want the extra channels is my sister, who lives with us, works for one of the TV stations that we can only get with the 2nd dish.
Thanks for any suggestions, advice in advance
The claim is Antenna star has been without the required parts (SW64?), but never bother to call & reschedule. I always have to call DISH, to find out why Antenna Star did not show up.
On 3/9, I called the 866-443-5162 #, and spoke with a rep who was extrememly sympathetic, and even gave me a $25 credit on my bill. He said he spoke with Antenna Star, and they would put the equipment aside, just for my install...
The FIFTH installation attempt was scheduled for today, 3/19, between 8 & 12.
The wife took the day off of work, and around 11:00 called the 333-DISH # to verify someone was still scheduled. CSR said: "I'm sorry, but it looks like your appointment was rescheduled to April 11th."
I called the 866-443-5162 # again, and spoke to the same guy from the incident on the 9th, and he said he would look into it for me.
What should I do at this point?
My initial 1 year contract ends on 4/13, and the Wife is asking if we can switch back to cable.
FWIW, The main reason I want the extra channels is my sister, who lives with us, works for one of the TV stations that we can only get with the 2nd dish.
Thanks for any suggestions, advice in advance
