211k keeps turning off

[Claude Greiner]

I got a customer who subscribes to 1 international channel on Dish and we have it modulated through the entire house.

Since it's only 1 channel, why pay additional receiver fees so we decided to modulate the signal.

The customer calls me every day and says the receiver into standby and has to turn it back on.

I went in the menu on the 211 and I believe under preferences turned off the standby feature. I think it's the save screen you set the time for the receiver to get its updates.

Anything I could be doing wrong here?

Suggestions?

 

[Bob Haller]

Try changing thhe remote address. its possible that receiver and a nearby dish customer is turning their receiver off and accidently turning yours off too.

in any case trying this cant hurt

 

[rvvaquero]

Not sure I understand what you're describing. My 211K has always turned off at night after the daily update. I have to turn it on in the morning from standby.

 

[Troch77]

I got a customer who subscribes to 1 international channel on Dish and we have it modulated through the entire house.

Since it's only 1 channel, why pay additional receiver fees so we decided to modulate the signal.

The customer calls me every day and says the receiver into standby and has to turn it back on.

I went in the menu on the 211 and I believe under preferences turned off the standby feature. I think it's the save screen you set the time for the receiver to get its updates.

Anything I could be doing wrong here?

Suggestions?

All the VIPs go into Standby after the nightly update.
I guess I'm not seeing the issue.
You have to turn your TV on no?
Whats it hurt to press another button?

 

[boba]

You know DISH has to go into standby nightly to update guide and software. Try setting a timer to turn it back on after download.

 

[Claude Greiner]

You know DISH has to go into standby nightly to update guide and software. Try setting a timer to turn it back on after download.

How would I do that?

Is it just a matter of setting up the receiver to auto tune on a channel after the update?

All I want is for the receiver to stay on 24/7

I don't care if it shuts down for 5 minutes during the update I just want it to turn back on

 

[trojan67]

You know DISH has to go into standby nightly to update guide and software. Try setting a timer to turn it back on after download.

All dual tuner SD and VIP HD receiver on residential account have to take updates, you have to set a timer after it takes the update

 

[Claude Greiner]

Ok got it. What am I setting the timer to do?

Is there an option to power on the receiver at a certain time?

 

[trojan67]

Ok got it. What am I setting the timer to do?

Is there an option to power on the receiver at a certain time?

you are setting the receiver to autotune daily on a certain channel , if the update is at 3am you can set autotune at 3:20am