FYI, $199 to move VOOM after July 31st. Monthly rates going up after July 31st.
So I get home today after being gone a week and I get to deal with the same problems a lot of you all are having with the lockups. My picture was showing, but the "No Signal" Messaged was locked in the center of the screen. At that point I couldnt do a thing, it was locked so I had to powercycle the box. It reboots, then when I change the channel, it locks again. Powercycle. Then it reboots, now NONE of my locals are coming in. So I call tech support.
The guy (Nice guy) told me to go to an "Installer option." I dont have one. We go back and fourth through the menu 3x, each time same thing. Dont have the option he is looking for. So he has me check my phone line to make sure it is plugged in. It is. Then he says that I should have turned my box off when I was gone. Um, really I do? I dont have to do this with my cable box, but I have to do this with my VOOM box? I never had to do this either with my DTV back in the day, but it is irrelevant. I inform him that this is the second time in about 3 weeks that I cant watch TV because the software needs to download.
Then after dealing with this, I inform him that I am moving in September and would like to keep VOOM and he then told me I have to pay $199 to have my stuff re-installed. I told him to cancel it then. It got quiet for a second. I told him if they want to charge me to move after all the problems I have been having, please cancel it now. He then asked if I would mind holding to see if he could get that waived for me. After the gentlemen came back, he told me if I place my move order before end of day July 31st, I could be grandfathered in so I wouldnt have to pay. So after he got the approval, he got sales on the line to setup the re-install so it is in the system before July 31st deadline.
When I talked to the sales guy, I mentioned the support rep had mentioned that starting August 1st there are gonna be some big changes. I asked the sales rep if he could ellaborate and he said that both of there packages (Va Va Voom and whatever the cheaper one is) will be going up in price. The cheaper package will be $49.95 and the Va Va Voom will now be $89.95 (I think the current rate is $79.95) and he said both packages are increasing by $10. He also said that new orders starting August 1st will carry a installtion price of $199 from that point on.
I was also told that VOOM will be replacing all current customer boxes with the "2nd generation" boxes no later then Janurary. He said that there are a few beta testers who have the new devices and he said none of them have had 1 problem with them and that is why the old ones are being replaced.
I still want to keep my VOOM service because in all honesty, I love the Worldsport channel. Plus Equator is starting to grow on me big time. There just has been so many hassles, so I hope the move process happens smoothly.
I will stop my ranting at this point since VOOM is going that extra mile for me, or at least attempting to, to keep me as a subscriber. I just wanted to let you all know what I was told in case you all didnt know, or if anyone is planning on moving in the near future to CALL IN NO LATER THEN TODAY, SATURDAY AND GET GRANDFATHERED IN.
FYI,
Whiteice
So I get home today after being gone a week and I get to deal with the same problems a lot of you all are having with the lockups. My picture was showing, but the "No Signal" Messaged was locked in the center of the screen. At that point I couldnt do a thing, it was locked so I had to powercycle the box. It reboots, then when I change the channel, it locks again. Powercycle. Then it reboots, now NONE of my locals are coming in. So I call tech support.
The guy (Nice guy) told me to go to an "Installer option." I dont have one. We go back and fourth through the menu 3x, each time same thing. Dont have the option he is looking for. So he has me check my phone line to make sure it is plugged in. It is. Then he says that I should have turned my box off when I was gone. Um, really I do? I dont have to do this with my cable box, but I have to do this with my VOOM box? I never had to do this either with my DTV back in the day, but it is irrelevant. I inform him that this is the second time in about 3 weeks that I cant watch TV because the software needs to download.
Then after dealing with this, I inform him that I am moving in September and would like to keep VOOM and he then told me I have to pay $199 to have my stuff re-installed. I told him to cancel it then. It got quiet for a second. I told him if they want to charge me to move after all the problems I have been having, please cancel it now. He then asked if I would mind holding to see if he could get that waived for me. After the gentlemen came back, he told me if I place my move order before end of day July 31st, I could be grandfathered in so I wouldnt have to pay. So after he got the approval, he got sales on the line to setup the re-install so it is in the system before July 31st deadline.
When I talked to the sales guy, I mentioned the support rep had mentioned that starting August 1st there are gonna be some big changes. I asked the sales rep if he could ellaborate and he said that both of there packages (Va Va Voom and whatever the cheaper one is) will be going up in price. The cheaper package will be $49.95 and the Va Va Voom will now be $89.95 (I think the current rate is $79.95) and he said both packages are increasing by $10. He also said that new orders starting August 1st will carry a installtion price of $199 from that point on.
I was also told that VOOM will be replacing all current customer boxes with the "2nd generation" boxes no later then Janurary. He said that there are a few beta testers who have the new devices and he said none of them have had 1 problem with them and that is why the old ones are being replaced.
I still want to keep my VOOM service because in all honesty, I love the Worldsport channel. Plus Equator is starting to grow on me big time. There just has been so many hassles, so I hope the move process happens smoothly.
I will stop my ranting at this point since VOOM is going that extra mile for me, or at least attempting to, to keep me as a subscriber. I just wanted to let you all know what I was told in case you all didnt know, or if anyone is planning on moving in the near future to CALL IN NO LATER THEN TODAY, SATURDAY AND GET GRANDFATHERED IN.
FYI,
Whiteice
