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Had same issue with an HR20-700. Started months ago - read on-line about disconnecting the network cable. Disconnected the cable - no lockups. Occasionally I would reconnect to see if it was fixed, the DVR would lockup within 24 hours. Then I started getting the blank recording problem -...

There is something therapeutic about relating all this on-here. So here is the update for the day. I had planned on calling at 4:01pm if the tech wasn't there by 4:00 (range was noon to 4). Tech got there around 3pm (there was a bit of a mix up as DirecTV had given him an incorrect...

OK, I must be jinxed - It is Tuesday, the day the tech is supposed to be here. We are at the midpoint of the timeframe in which he is to come and he's not here yet - no big deal - I know that things happen and they run behind. Phone rings - I answer it is DirecTV - woman on the phone seems...

I may do that when everything is all done. But more DirecTV fun. Last night we noticed searching for signal on a few stations 206, 501, 537 (there could be more but those are the ones I found). I realized that these are the stations that just switched satellites. So I call in on this...

Well I placed the call tonight to DirecTV to try to get my HD DVR issues resolved - it went better than expected (but my expectations were low) but of course there were problems and nothing is resolved. Call in - get the voice recognition system, some companies have good ones, DirecTV not so...

Sigh - yes I know I have to call before I can think about leaving. I used to not mind calling DTV (didn't have to call often) but my last couple of calls have been less then pleasant. Our last installation, along with the guy who had to come out to fix the installation also was a...

I am very disappointed in my DTV HD DVR. Been with DirecTV for about 12 years. When we got our HDTV the HD Tivo was available but it was pricey and we knew that it would be obsolete at some point, the DTV HD DVRs were new and all reports was that they were very problematic - so we stayed away...

After reading various installer stories on here and other sites - we were ready for our install a few weeks ago. 1) Call up DirecTV and get them to read back to you the details on your install and make sure they are correct. 2) Call the local installation company direct and make sure that the...

I've heard of two different ways to get the Starz problem fixed - the one described above - or having the CSR remove the HD Access Package and Starz from your account and then readding them (which basically does the same thing). There is no point in wasting your time with a CSR who doesn't...

Just called in - CSR knew Starz hand launched but wasn't aware of the problem - she tried the basics but didn't understand what it meant to add Starz-HD to my account - she tried but couldn't find it. Got passed to Technical Support - was told that this is a known issue that they will have a...