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You are right, that is the way to do it, but would you believe I already did that? Even the DTV operator was confused on why the local office wouldn't answer. She kept saying " I know they are there, they are required to work the same hours as us!" Unreal. Worse yet, DTV gave me 2 numbers...

Well, if the local install office would answer phones or if DTV would handle it correctly instead of making the customer do it, I wouldn't have to use the installer as a middleman. And besides, I hardly hassled the guy. I had a right to ask why he was so late and I had a right to make sure the...

I think I've given this company more than enough leeway. I could care less about discounts on my bill, I want them to install my equipment when they say they will. I lost a whole day of work waiting for them on that first install. Those of you that say I'm over-reacting, you can just keep...

To make a long story short, we just bought a house, so we moved. I had an appointment with DirecTV to do the mover's connection, as well as hook up HD service in our home. For some reason, they made 2 separate appointments on the same day, a Friday. One for the morning, one for the afternoon...