Search results for query: *

Any specific reasons?

Hi.... long time reader & lurker. One of my two HR20's is starting to fail. DirecTV sent me a replacement, a refurbished HR21. I have read some of the horror stories on here about the HR21. So, I called DirecTV to see if there was anyway I could get an HR24 (we have been with DirecTV 6 years...

I can get the new channels by manually entering the channel numbers on the remote, but they are not appearing in my guide. So, if I just do channel up or down I still get the SD version. I had reset my receiver at 6 am. How do I get the guide to update?

I am getting the NFL network on9300 and I do have the Sports Pack.

9300 just switcheed to A&E HD at 6:56 eastern time.

Ch. 498 is up and operational. Not sure if that means anything, but it says it is being broadcast from the new satellite.

You keep changing your story... first you said they never said anything official, and now you gloss over a memo that gave the CSR's their information. Also, I never said nail down a date. I said they could easily send an e-mail out after the satellite launched explaining in a general way what...

You do forget that they circulated a memo to CSR's with the Sept. 19th date on it. Like I said earlier this all could have been solved with a couple three minute e-mails from someone at corporate. It would have ended all the rumors, and they could have made their customers feel part of the...

I stick to the fact that DirecTV needs to re-evaluate how (and when) the communicate with their customers. To simply say, "That's just the way it is", should not be a good enough answer for any company that plans to be around for a long-time. Especially when it comes to the customers who...

I think you are pretty much right on with what you said. I just think that companies do have to bear some responsibility for what their representaives say to the customers. The whole DirecTV phone system reeks of corners being cut, and the desire to not train adequately as many people as they...

First off, this is only my second post so pardon me if I am stepping on any toes here. I, like many others, are anxiously awaiting the new HD channels. I am not all that upset that the channels did not appear yesterday. But, I have found some of the back-and-forth on the board interesting. It...

My first post after being a long-term lurker. The same issue happened to me. Lost my entire HD suite except HBO. fter about two hours on the phone they discovered they had a major computer glitch that put a disconnect code on the HD channels on many accounts. They ha to jump through a few...