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I just had a call that did the same thing: Black Screen. had him reset by first pulling out the access card, the sat cable, and then the power cord for 60 secs. Had him reconnect the power cord in first, waited 15 secs to reconnect the sat cable and when the receiver asked for the access card...

Slowness of H20-600.... ....Was escalated to our SR tech by my mgr a few days ago. Really appreciate you guys letting us know by calling and reporting it. ;) I am hoping to find out more about it when I get go back on Monday. If I find out anything, I'll let you guys know. I had a few guys...

When you did the reset on both H20s, did you reset through the menu opts or by unplugging the power cord/sat cable/access card for 30-60 secs?? When they say that they are going to "send a signal" it really means that they are resending the authorizations of your programming. The satellite...