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Currently, Dish hold times are insanely long because they're switching over to new enterprise software - called "DishSMART". Unfortunitely it doesn't work very well - wheras the old system was easy to navigate, and performed tasks in under a second or two, DishSMART is a complex web-based...

we definately got burned selling those, which is why we stopped. Not only did we have problems with quality, but the plan that we sold them under, people were figuring out how to abuse it so they'd spend a grand total of $600 to get a 40" HD LCD tv. (I will not elaborate as to how.) It...

I can't comment much about the monitors, because honestly I know very little about them and have yet to get a call reguarding them (Luck of the draw I suppose). As for DHPP and not covering things, with the pocketdish we were trained pretty thoroughly that DHPP does NOT cover it, nor do we do...

The system we use (CSG - Pretty much the standard system throughout the industry) will not allow any modifications to an account when there is an active work-order. This means changes to programming, activating receivers, etc. What we CAN do, is ask if you don't mind us cancelling the work...

Heh, All the HD receivers are supposed to be handled by TSR II's, and the 721 is also supposed to be handled by TSR II's - so some of the TSR I's that haven't been there very long get the impression that the 721 is an HD receiver. And Dish Employees do get a Discount on basic service, but it...

Wow, this is pretty much a scaled down version of the same software we use on the call center floor at Echostar to support the system. Some of the things we have are missing, but that's understandable (security issues, etc). *I* wasn't even aware of this. Good find!

I'm a TSR with Dish. Dish still has no lease plans that later become owned. To the original poster: Kudos for you for bucking against the Evil Corporation and not being a Slave to the Contract! Enjoy the fees they assess to the account...