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Ran the check switch. Warning 836 (fewer satellites the previously detected. Choices are cancel. Retest. Save. This is where I cancelled before because I read that others lost everything if they saved.

Have not contacted them. Hoping someone here has a resolution

Cannot get HD channels, switches to SD. Did a 6-1-1 test. Warning 836. Fewer satellites than previously detected. Cancelled out. Summary Input 1 = Port 1 119 ok 1K.2 / Port 2 110 ok 1K.2 / Port 3 129 ok 1K.2 / Port 4 x x N.C. Status Reception Verified Switch DPP 1K.2 w/Separator. Exactly...