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Issue is FIXED! Thanks so much for each of your help. I called DirecTV today, went over the issue again and asked them to check my account to make sure on demand was turned on. The tech said nothing was wrong but I kept pressing her to check my account. She actually cared enough to not give me...

I run a Cisco ASA 5505 firewall...I know the firewall isnt the problem. I scanned the HR24 and discovered what ports are open. I then put the IP address of my HR24 on my laptop and tested the ports over the internet to my laptop.All ports are open and port forwarding is working for all of the...

I have (2) HR24s.... I really appreciate the help so please dont take the following comments the wrong way. I realize difficult technical problems exist as I have been in IT for 15 years. There is ZERO excuse for the customer to have greater product knowledge than the support they are working...

Well I reset everything to default, rebooted the modem, router, swm, deca and then powered on the everything in the same order. The receivers get DHCP and everything is set to auto. I can ping all of the receivers from my pc and even the router...STILL no on demand. There are pages and pages of...

Any help with the following problem will be greatly appreciated. Im pulling my hair out and I dont have much left... I have not been able to get on-demand since my install a few months ago. I know my internet connection is up and working as I have 5 to 8 devices on the internet working...