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So the comment about not phoning in is baloney. I have 2 lines and after being on hold 1:50 on line 1, I decided to call the following number - 800.600.8977 - which was mentioned on another thread as being the customer retention line. Lo and behold, it was answered in 5 minutes, they...

Update I've now been on hold listening to the banal, irritating messages for 1:23, gonna give up at 1:30 but DTV are gonna have to do something special to keep me as a customer. Gandalf

Update Since making my last posting on this forum i HAVE BEEN CONTINUOUSLY ON HOLD WITH DIRECTV - 57 MINUTES AND COUNTING. I've been a DTV customer for several years now but this is really starting to make me ANGRY Gandalf

Me too, I installed a new Hr10-250 Thursday and tried to activate it (and add HD-Pack) as a replacement for my Sony T60. They managed to deactivate the T60 but have not been able to activate the new box - all I get is channel 100. On Thur they told me that they would manually process my...

Hr10-250 So I purchased an HR10-250 on Thursday and did all the install; it replaced my Sony T60 and feeds my new 42in Plasma TV. My HUGE irritation is that D* have, so far, been unable to activate the HR10-250 and the HD-Package due to technical problem on their system - this is despite 5...