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Have two dishes - 110/119 and 61.5, and two receivers VIP612 and 381. Did a chat twice and asked for upgrade - first CSR didn't have any idea of new HD channels, second CSR set up for me instalation of Dish 1000.4 on 03/19/2010 between 8 and 12. The tech was here 10 mins before 8 am, we talk and...