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My hr10 in the bedroom wasn't close to the phone jack. DTV told me that the only reason I needed a phone was to order programs and I could order them online (which does work). I went ahead and bought a Phonex phone jack on Ebay and installed it in the bedroom and now my hr10 telephones DTV...

Your comment has worth. I got a call from the D* "unavailabe" and at the time I didn't know the call was from D* so I didn't pickup. They didn't leave a message but I bet they were going to make an offer since I just installed my old Tivo. Maybe I'll call and see if they will upgrade me...

Thanks for your response. I decided to install a Tivo hr10-250 that I already had in the bedroom. Dtv Installer did his thing and put in 2 more cables. I called and initiated service. Are you saying that action started a 2 year commitment? Dtv said nothing about a new commitment.

Wouldn't it be better to buy an hr20 from ebay and install it yourself, rather than taking a 2 year contract? I also received the call "unavailable" but they didn't leave a message.