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Adam/Murky: Glad you got results. However, I have asked for rehits three times, including a couple of minutes ago, and do not get a fix, only a change of household key. Maybe I'll just keep asking for rehits every day to see if there is an element of chance involved. I have a Free Agent...

Asked for a rehit again, because I couldn't remember if the EHD was activated before. It didn't change the 866, but I got a new household key number.

Agreed. I asked for a rehit, but it did nothing for the 866 message. Hal

household confusion keys So the only thing relatively certain seems to be that whenever the hh keys were downloaded, they didn't always install properly. We can tell if the receivers got theirs, but only indirectly about the EHD's. And what would be the remedy? Repeating the download a...

Primetimeguy, questions: Were any of your three drives set to sleep "never"? Or do you use them frequently? Hal

866 I hope this situation CAN be resolved. I've spoken with a CSR tonight and to the supervisor. Trouble is they say they don't know about household keys, so they can only submit reports. They also say they have no way to change whatever keys I am talking about. And they claim to have no...

866 and hh keys I've been trying to digest this and the "moving" thread's messages, and want to pose a possible scenario for the problem; feel free to shoot it down as too simplistic or my assumptions wrong: 1. It appears that E* has recently exchanged the "3 strikes" protection for...

David, I did read the earlier pages about keys, but I'm not sure what you mean by "let the receiver remate the hard drive". It appears that if I hit the "yes" button in the 866 message box, the disk will be reformatted and all files lost. I've tried disconnecting/power downing things in...

Dreaded 866 message I've been using a Seagate Free Agent Pro 750 with my 622 for several months, unplugging and replugging the USB cable whenever I need to do something, without any other problems. Sunday night, however, I got an 866 message (rx and HD don't match) and I can't get around it...