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After a few more hours on the phone, I was told once more "too bad, nothing we can do". They said if I upgraded, I would get better service. Another alternative would be to sign on as a new customer. I have to find out whether my local installer is up for doing that, and how much it would...

Thanks for the reply. My satellite is 89 degrees longitude. I don't have the 7000S, just the DW7000. The most recent round with level 3 tech support has me recording times for three days. I have a lot of speed tests showing the clear pattern of speed degrading starting at about 7:30am and...

I had to smile when I saw a post complaining about 128k download speeds. I wish mine were that high. From 9:00 am until 11 pm weekdays, I can't do better than 70 down, 30 up, and most of the time my download speeds are under 35. I have talked to "level 3" tech support three times now, and all...