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I'm a new subscriber in Los Angeles. The box I have is the Motorola DCH3416 On my remote, the page up/down buttons seem to do double duty as the 30 second skip back/forward. The page down button, actually works, an immediate 30 second (approx,) jump back. But the the page up does nothing...

Well may be it's worth calling them and asking why the 30 skip forward is disabled. (Embarrass them a little) I guess TW is more related to "content" than Dish, so disabling the 30 second skip is more of a "business" decision on their part. Same reason they make it impossible to block all of...

Hello, what is SARA software, and how is it used? Is it a programmable remote of some kind?

I don't know exactly the SD hours, but I believe it's close to 100 or so. I have recently rejoined TW myself and the PQ is far better than I remember it from about 4 years ago. It's the best I've ever seen on my TV.

rknobbe, I'm not talking about the RR/FF buttons. About 1/3 of the way down, you'll see two "page" buttons. If you press the right page, the box skips back 30 seconds or so. It doesn't rewind, it's like a direct jump. However, the corresponding left-side page doesn't do anything to the program...

Hello, I'm a TWC customer in So Cal, and I'm having a bit of a feud with their support dept. I have young children, and it's too easy to accidentally order PPV, I asked customer service to tell me how to block all PPV, so that it would be impossible to order directly from the box/remote...