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Just to follow up. They came and installed the HD receiver winback said would be free. So I checked my account online today and noticed that not only did they charge me $25 for the receiver, they also charged me $50 for installation!!! So I called that majic number again, explained my story...

That number is awesome! They pick up immediately and connect you directly to "winback" and they think you are transferred from a first line CSA. I was trying to get an additional HD receiver without paying $$$ or entering a contract. 1st try was a no go. 2nd try I got exactly what I want...