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  1. M

    I'm stuck in a nightmare - HELP!!!

    Ha....well it sounds like half of us are getting eff'd, and half of us are getting great service - very random. For anyone else getting screwed, I called the Executive Resolution Team and was granted a $50 credit. Not great, but at least it's some retribution. Thanks for all the input!
  2. M

    I'm stuck in a nightmare - HELP!!!

    I ordered my VIP 622 system on March 22, and was granted an install date on April 15. On April 10 the new reciever had not arrived, so I called customer service while driving home from work. The agent told me it was on its way via UPS, and she offered the tracking number. I told her I was...
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