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I don't think she cares about HughesNet Tools, but she gets tired of the message telling her she needs to install it. How does she get rid of that? The HN7000S is hooked directly to her computer.

I'm trying to help my mother who started using HughesNet when she had a computer with Windows XP OS. HughesNet worked fine. Her computer crashed and she bought a new one with Vista OS. Ever since then, she has had trouble connecting after shutting down her computer. Every time she shuts down or...