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I agree with Alto, Most HDTV owners seem to be satisfied with 3-5 HD channels from the other providers and many more HD channels is not enough reason for those owners to jump ship, if voom cannot offer alot of the other SD channels that they enjoy watching, there is no real need for them to...

Well I called Voom to get a second opinion...and they said they would have someone out...waiting....waiting....waiting....I am sure it is the installers lowest priority to come out and tell me no we can't install it! So expecting this answer I have a new question, cause i am going to get voom...

guess it would help to have the angle to the satellite. From my zip the azimuth is 122 degrees, elevation 36

its more of a problem of getting it away from the porch then getting it higher hope this really bad ascii layout works: <--south --->north |--2ft wall--|------railing-----------------|---2ft wall---| | -->porch |-->porch...

Well I called and asked to get a second opinion and they said they would call me back. The installer told me that the overhang would block...which I know for a fact the signal doesn't come in at an elevation of 90 degrees lol. the elevation is 36, and i have not used an angle finder, but...

Ok, here is my delima: I was anticipating my install today for a week now. Trying not to get my hopes up which did not work. My porch faces west and north and I am on the 3rd floor. I tried to check the azimuth and elevation and it would be close pointing the dish back towards the...

at this point I am desperate...my only other option is sbchomeentertainment with no HD at all and no plans to get it. I will be willing to sign my life away if i have to, to get HD programming and the satellite installed.

not really, cause DirectTV and DISH also require Grounding wires so it may be moot for VOOM service but not any other satellite service :) I just ordered a really nice 3 coax input surge protector as a hopeful final option. We shall see how that works for the Voom Install on the 8th. My...

That might be because custhelp.com is not a VOOM or CVC domain but a CRM company.

Called my apartment complex and they asked the head maintainance guy what has been done in the past. He stated that there is a exterior light on my porch, which there is, and that the installer could use that as a grounding source Would this meet the NEC? If so where could I find info on...

I have nothing now and an install of March 8th. I am going to stick it out and wait to see what happens. You never know, the outcome might come out as if nothing has happened from a customer standpoint.

At my complex there are plenty of 3rd floor dishes mounted with no external grounding wire and I don't see why a surge protector isn't good enough for the installers. I guess if push comes to shove I will do a self install and have the technician come over push a few buttons, call the account...

Same Exact Problem Hey gryph, I am having the exact same problem, and the best part, I too am in Dallas TX. Currently staying in an apartment in Las Colinas area, You in a different part of Dallas? Wouldn't that be funny if we were in the exact same apartment! Anyways, I too was told...