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I was denied the promo price for the Hopper upgrade. I am on auto-pay, have excellent credit, and currently have a 722 and a 922. I do have two account credits totaling $15/month due to various Dish issues (3 hardware failures in 6 months and a plethora of other problems). Before the Hopper...

Could a DIRT team member please contact me regarding a Hopper upgrade? Thanks.

I am a previous customer and am being told it will cost me $600 to upgrade to 2 Hoppers/2 Joeys. The rep originally said $200 but then it wouldn't go into the system. Loyalty said I am not eligible for a discount upgrade and can't say why. I even spoke to someone in the Executive Resolution...