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Thanks RC, I really appreciate the help - things have changed!

3 minute bonus? Having been fortunate enough to have gotten a 501 that lasted several years, and having had good luck with "CSR Roulette" with the short life span 501's, I held on to the hope that they would get the bugs out of the "forced" changes, Imagine my surprise when it finally got bad...

After calls to "tech support", replacement of my 501 and then an after dark (running late...) service call when I was told that due to age, etc. my dishes, sw64, and wiring needed to be replaced, the technician recommended also updating to a 625, I called and ordered a 625 to be installed at the...