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Update for anyone who may be interested: After no call from the winback dept. after 5 days, I ended up talking with the D*tv sales rep at our local Costco. He convinced us we could sign up as new customers using my wife's name, as she often uses her maiden name in conjunction with her married...

Hello all, Long-time lurker, first-time poster here. Until yesterday, I was a 9-year DTV customer. But after reviewing my bill and lamenting about my slow, ancient equipment, I decided to call retention and negotiate for a lower bill and some newer receivers... or if necessary cancel my...