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If any installer calls you, get their name and company, call Cust Care and have an agent document it in your acct, NOONE should be picking up eq from active customers or former customers, after you get the techs name tell them you are calling voom to report him as no eq pickup will be done...

The 550's will actually go back to motorola since the coding/guts inside are patented by motorola as well as the DVR, so as I said, about four weeks there will be a letter descibing eq return process, and since there was a contract setup for a collections agency you may not have to pay in the...

Equipment Pickup DO Not give your EQ to ANYONE unless you have called VOOM or Installs directly, There can be equipment charges when they finally get around to pickup, motorola will want their EQ. I highly doubt EQ pickup will be before the first/second week of May.