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I agree. I've been with them since 1997. I'm not really big on contracts and cancellation fees. I don't know if you remember a VoIP company named SunRocket, but they had a contract policy that went like this. "We don't charge cancellation fees, because we don't feel you should be penalized...

Have you checked your bill? Mine was supposed to be free, but somehow they "rejected" the credit after I agreed to the contract extension. Got it back, but had to fight for it.

UPDATE: I went on line to check my bill and somehow the credit for the HR34 got rejected. I had to speak with retention again and the rep told me it got rejected because it was too good of an offer. He told me that the best he could do was a $100 credit. Far from $400. He refused to hear my...

I didn't get any cables at all. Only thing in the box was the HR34 and a power cable. The spec sheet says it comes with RF remote, HDMI, component, and audio cables. Perhaps new customers get that and upgrade customers just get the receiver. Not too worried about it. Haven't powered up the...

I think even changing access cards in the same DVR will affect it.

I'm pretty sure you need the RC65RX to get RF. The RC65X is IR only. I was able to get my semi broken RC64RX to connect to it. Ebay has a bunch for cheap. Just trying to decide whether I want the backlit one or not. So far I haven't had problems finding the buttons in the dark. BTW, did...

Hope this doesn't upset anyone, but I got my HR34, cinema kit, and install for free (actually more than free). Keep in mind that I'm a 15 year customer an had my account on hold for a month because I was in the process of switching to FiOS. I told them that for me to stay, they'd have to get...

Just got my HR34 installed today. Two questions. Is anyone else having issues with caller ID? Every so often, unavailable will pop up for no reason at all. When a real call comes in, the caller ID works fine. Also, what remote did you get with yours? I received an RC65X and didn't notice...