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Direct TV sent me a TiVo HD DVR instead of the HR34 today, so I spent a couple more hours on the phone today between two different Retention Departments. They told me the HR34 (discounted anywhere from $99-$350 depending whom I spoke to) has to be installed by a professional ($49) and that I...

When I call I keep hitting "0" until they get me a Representative. next I ask, When does my contract end? Then they transfer me to a random Retention Department. Sometime before I end the call I will ask them what state they're from? avoid Texas.

My 2 year contract with Direct TV was going to end in March so I called to let them know that I was switching to Dish. The Retention Depart in Tennessee gave me $15 off for 2 years and told me I could switch my HR23 for the HR34 when it was released on 02/09/12. I called today and talked with...