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Damaged - I haven't had much time with the D11 yet, but it seems solid. Cosmetically, it's a little smaller than the D10, and silver, not black. When you go to one of the mix channels, it worries you at first 'cause nothing seems interactive -- the feature doesn't pop on for a second or two...

Well, I never did get the upgrade, but D* did come up with another receiver, a D-11. The first one they sent was a D10-300 w/software v 029. When I pointed out to an Advanced TS rep that their own upgrade schedule didn't seem to mention an upgrade from 029 to 1009 in my timezone (Eastern) she...

I just called D* Tier 2 TS a fourth time about the D10-300 upgrade issue. The rep did some research, and immediately transferred me to Advanced TS, and that rep promptly came up with another "solution" to the problem of my D10-300 that refuses to accept the software upgrade: She acknowledged...

Multiple D10-300 stories from D* Just got my "free" D10-300 on 10/13, and mine also doesn't work with the interactive "mix" channels. One D* TS guy told me to use the code to "force the upgrade." Didn't work. Another TS guy said my timezone was getting automatic upgrades as of 10/13, but as...